Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly efficient administrative human resources supervisor offering 15 years of performance in fast-paced and challenging administrative and human resources environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting and employee records management. Adaptable and strategic with strong proficiency in Microsoft Office products, NEOGOV and OneSolution. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information. Brings high level of organization and time management skills, diverse competencies and strong knowledge of HR protocols. Knowledgeable in regulatory compliance, benefit enrollment and operational planning and committed to promoting diversity and inclusion in employee relations.

  • Multi-tasking
  • Scheduling and calendar management
  • File and data retrieval systems
  • Event coordination
  • Office inventory management
  • Calendars management
  • Proficient in Microsoft Office products - Word, Excel, Publisher, Powerpoint, Adobe Pro, Outlook
  • Proficient in OneSolution Accounting and HR System and NEOGOV
  • Hiring and retention
  • Personnel records maintenance
  • Word processing
  • Assessing performance
  • Administrative skills
  • Personnel recruitment
  • Staffing and recruiting professional
  • Policies implementation
  • Employee handbook development
  • Interviewing expertise
  • Personnel engagement
  • HR services
  • Employee relations
  • Customer relations
  • HR policy/procedure development
  • Confidential document control
  • Data evaluation
Administrative Supervisor, 02/2012 to Current
Arizona Department Of Public SafetyPhoenix, AZ,
  • Served at Human Resources Liaison for Utilities Department.
  • Directed and oversaw department personnel activities.
  • Distributed memos and updates to apprise divisions of county objectives and developments.
  • Managed administrative processes and prepared key reports and documentation for department director and four assistant directors.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Reorganized meeting spaces to maximize physical space without sacrificing comfort.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
  • Drafted department-specific employee announcements, including development of bi-weekly newsletter with employee photos to introduce new hires, recognize years of service, promotions, retirements, and separations.
  • Coordinated with supervisors to update all position description questionnaires (PDQs)
  • Audited job postings for old, pending, on-hold and draft positions.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Researched employee relations issues and consulted with Human Resource Department and supervisors.
  • Developed department deadlines to ensure HR's deadlines were met.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with employees and leadership across department.
  • Developed employee handbooks, including design and layout.
  • Coordinated FMLA and Short-Term Disability claims for employees to ensure timely submission of forms.
  • Developed department procedures for FMLA and Short-Term Disability.
  • Developed tracking system in Excel to ensure all probationary Employee Development Program (EDP) and annual EDPs (also known as employee evaluations) were completed as per deadlines.
  • Processed all salary changes stemming from merit increases, promotions, transfers, reclassifications, regrades, cash awards and salary adjustments.
  • Advised leadership and employees on HR policies.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Guided new hires through on-boarding processes and explained documentation requirements to facilitate HR process.
  • Supported approximately 300 employees at all levels, including executive leadership.
  • Created, organized and maintained employee personnel files for approximately 300 employees to keep sensitive data secure.
  • Created, organized and maintained medical files for employees to keep sensitive medical data secure.
  • Created, organized and maintained position files for recruitments and hiring packets.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Reviewed all candidate documentation, including interview evaluations, references and background checks in alignment with hiring protocol.
  • Examined employee files to answer inquiries for assistance with personnel actions.
  • Worked closely with team members to meet deadlines for job postings and new employee orientations.
  • Guided department managers on hiring practices, salary ranges and position request forms.
  • Worked on teams on department-wide events to increase personnel engagement and satisfaction.
  • Trained staff on software functionality for human resources processes, including employee recruitment system (NEOGOV), and employee personnel system (OneSolution).
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.
  • Managed recurring HR processes such as recruitment, on-boarding, open enrollment, employee development programs, career development plans and merit increases.
  • Strengthened traceability by working with information systems technology staff to develop a Laserfiche system for employee electronic records
  • Managed approximately 300 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
  • Reduced process lags by quickly processing personnel actions, awards, FMLA, short-term disability, evaluations, and various documentation.
  • Supported human resources, controlling resume flow within applicant tracking system (NEOGOV).
  • Conducted interviews as needed.
  • Served as Security Liaison to ensure proper ID card access to department offices and building.
  • Completed various performance measures for annual report.
  • Developed employee suggestion program and created Access database to ensure completion and implementation of suggestion or to respond to employee as to why a suggestion was not implemented.
  • Worked with Finance division to develop and annual Budget for Director's Office and reviewed monthly budget reports to ensure budget is under control.
  • Attended Management Team meetings and assisted by providing meeting agendas and provided minutes from the meeting to all participants.
Administrative Secretary, 07/2006 to 02/2012
Sierra Vista Unified School DistrictSierra Vista, AZ,
  • Served as backup Human Resources Liaison.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Maintained inventory in supply closet to prevent shortages.
Senior Office Assitant /Secretary, 07/2000 to 07/2006
DatabricksHouston, TX,
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Coordinated communications, including taking calls, responding to emails and interfacing with customers.
  • Maintained organized filing system of paper and electronic documents.
  • Processed accurate payroll for approximately 70 staff.
  • Created and updated Excel spreadsheets to track job duties and other work data for Assistant Park Manager use.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Answered daily phone calls on multi-line phone system and transferred calls to appropriate staff.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Collaborated with Assistant Director of Parks in monthly staff meetings, took meticulous notes and distributed minutes to all attendees.
  • Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Attended meetings and took meticulous notes to disseminate to all participants.
Office Manager, 05/1988 to 06/1988
Joseph E. Blankenship Manufacturer's RepCity, STATE,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Education and Training
High School Diploma: , Expected in 05/1987
Grace Baptist High School - Dinwiddie, VA,
: Business Administration, Expected in
John Tyler Community College - Chester, VA
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Consistently maintained a ranking of Outstanding on annual performance evaluations

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School Attended

  • Grace Baptist High School
  • John Tyler Community College

Job Titles Held:

  • Administrative Supervisor
  • Administrative Secretary
  • Senior Office Assitant /Secretary
  • Office Manager


  • High School Diploma
  • Some College (No Degree)

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