administrative services manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Administrative Services Manager with organizational development, strategic planning, and process improvement expertise. Proven track record of optimizing efficient processes and systems to maximize employee performance. Seeking a position as Executive Administrative Assistant at the Tennessee Department of Children's Services to apply experience and knowledge in developing and managing organizational goals.

  • Leadership
  • Process Improvement
  • Personnel Management
  • Data Analysis
  • Risk Management
  • Regulatory Compliance
  • Policy Management
  • Operational Standards Development
  • Operational and Financial Reporting
  • Critical Thinking
04/2018 to Current Administrative Services Manager Gensler | San Antonio, TX,
  • Directing the implementation of a court electronic reporting system, supporting over 600 courts and processing over 2 million records annually, delivering seamless data transfers, record processing automation, and streamlined court services and communication
  • Developed solutions improving workflows, automation, and staff training resulting in a 90% improvement in processing efficiencies and eliminating a backlog of over 500,000 court records and citations
  • Educated the stakeholders on court data requirements and improved the accuracy of submitted court data by auditing data files, providing feedback to the stakeholders, and explaining data accuracy requirements
  • Direct the daily activities of a team of 30 staff in Information Processing's mail, legacy records, dispositions, and data entry units
  • Utilizing a system of quality checks, including error reporting, monthly reviews of team performance, and data-driven training, staff turnover was reduced by 15%, and the team achieved a 90% task processing efficiency rate
  • Direct legacy records management and archives, ensuring compliance with retention and fulfillment policies.
09/2015 to 04/2018 Accounting Manager Applied Molecular Transport Inc. | South San Francisco, CA,
  • Directed, trained, and motivated a team of accounting professionals in charge of the $6 Billion budget, including all Departmental payroll transactions and all other accounting functions
  • Implemented an automated multi-funded grant payroll solution in Edison, resulting in a 50% reduction in administrative staff's tasks and eliminating payroll audit findings
  • Achieved this goal at no additional cost by utilizing existing resources and systems and developing processes that eliminated the need for accounting staff to calculate manually and journal federal grant payroll charges
  • Reduced new hire paperwork errors and increased efficiency by collaborating with HR staff to improve processes, ensure compliance with HR policies, and adopt improved, semi-automated employee onboarding workflows
  • Developed training materials and conducted training sessions on Departmental accounting processes, policies, and procedures
  • Managed large accounting datasets and streamlined accounting processes utilizing a relational database and Excel workbooks containing complex, linked-workbook formulas to automate reconciliations and make data-driven decisions.
03/2015 to 09/2015 Administrative Services Assistant Milhouse | Atlanta, GA,
  • Performed various administrative duties, including assisting customers, conducting research, and document editing
  • Reviewed, edited, and corrected departmental reports, records, and other documents by established standards, procedures, and applicable regulations
  • Developed improved reporting methods using Excel to automate processes, increasing efficiency and reducing errors
  • Documented weekly meetings and edited and uploaded content to the call center's training database
  • Processed benefits enrollment records by matching documents to corresponding data in the Edison system
08/2009 to 05/2015 College Advancement Specialist Walters State Community College | City, STATE,
  • Prepared monthly financial statements for the college advancement department, including budget vs
  • Actual and comparing variances, using Excel and Access
  • General ledger management: Identified transactions and corrected errors using the general ledger and transaction detail reports
  • Assisted auditors during routine external audits by providing the necessary documentation and records requested and answering questions
  • Coordinated stewardship activities for the College's endowed funds and ensured completion of annual spending distributions
  • Identified student scholarship eligibility and awards in conjunction with Financial Aid by analyzing student financial aid data and account status
  • Held donor events and accepted donations on behalf of the Vice President for College Advancement
  • Served as a member of the College's scholarship committee, coordinating activities and processing scholarships.
05/2002 to 07/2009 Operations and HR Manager Sexton's Furniture Mfg | City, STATE,
  • Managed the installation and programming of automated CNC equipment, resulting in a 50% increase in production output
  • Improved payroll and purchasing processes, resulting in a 40% decrease in paperwork and a 20% increase in productivity by leveraging technology, process simplification, and outsourcing
  • Improved payroll and purchasing processes, resulting in a 40% decrease in paperwork and a 20% increase in productivity
  • Prepared monthly financial reports and statements
  • This included a balance sheet, profit and loss statement, cash flow statement, and variance analysis
  • Completed all federal and state government reports and filings using tax software, reducing accounting fees
  • Facilitated the conversion and data transfer of various software programs, including accounting and payroll
  • Processed, reviewed, and distributed 1099s and W-2s for the company's vendors and employees to comply with IRS standards.
Education and Training
Expected in 01/2010 to to Bachelor of Business Administration | King University, Bristol, TN GPA:
Expected in 01/2009 to to Associate of Arts General | Walters State Community College, Morristown, TN GPA:

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Resume Overview

School Attended

  • King University
  • Walters State Community College

Job Titles Held:

  • Administrative Services Manager
  • Accounting Manager
  • Administrative Services Assistant
  • College Advancement Specialist
  • Operations and HR Manager


  • Bachelor of Business Administration
  • Associate of Arts General

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