administrative services manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Innovative medical office manager seeking a position that offers opportunities for new professional and personal challenges. Independent, self-starter with a positive, can-do attitude who welcomes change, is driven to learn, improve and succeed.
  • Punctual
  • Strong work ethic       
  • Deadline-driven
  • Organized
  • Maintains strict confidentiality
  • Multitasker
  • "i" dotter and "t" crosser
  • Patience and self-discipline
  • Team player
  • Exercises good judgement

In August 2014, I was promoted to Administrative Services Manager before the acquisition of Breast Imaging of Oklahoma to OU Medical Center.  This acquisition brought on obstacles for patients, staff, and physicians alike.  With determination, strong will, and a positive attitude, I personally dedicated myself to learn and refine new processes now implemented in the 6 departments that I help manage.
  • Developed processes along with process manuals that contributed to successfully train staff in all office systems and programs, policies and procedures while focusing on minimizing errors and generating superior results.
  • Created departmental intake form to investigate and analyze patient complaints and billing issues.  This intake form assists staff in handling and resolving issues effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Excellent customer service skills.  Ability to communicate effectively both orally and in writing.  Proficient in the following: Microsoft Word, Excel, and Outlook, Magview, Meditech, Passport, Horizon Patient Folder, Esaf, Availity, Etran, HOST, Onbase DEI, Document Imaging Manager, Lawson, Kronos, medical terminology, comprehending medical pathology reports, credentialing for individual providers and facilities, Medicare, Medicaid, Tricare, Indian Health Services, PPO's, HMO's, Affordable Care Act, Medicare Advantage Plans, Project Woman of Oklahoma, insurance websites, out of network versus in network, EOB's, UB-04 claim forms, ICD-10 and CPT codes.
​Experience as a Cancer Registry registrar.
Notary Public.

Administrative Services Manager, 02/2013 - Current
Department Of Veterans Affairs Montgomery, AL,
  • Perform individual monthly rounding to evaluate employee performance, providing feedback and assistance, coaching, and discipline to staff as needed.
  • Conduct annual staff performance evaluations.
  • Organize and lead monthly departmental meetings.
  • Maintain and order office supplies weekly.
  • Assist in the interviewing process by carefully selecting, developing, and retaining qualified staff.
  • Assigning and/or requesting appropriate access for new staff.
  • Review and approve employee time cards for processing by payroll department.
  • Regularly attend conference calls, web-ex meetings, and manager meetings.  Complete required Healthstream courses timely.
  • Observe strict confidentiality and safeguard all patient-related information.
  • Evaluate patient care procedural changes for effectiveness.
  • Revise policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Create manuals that standardize employee training.
  • Stay abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
  • Complete credentialing forms and physician license renewal applications.
  • Oversee the day-to-day processes in accordance with set policies and procedures of the following departments:  reception, medical records, HIM, transcription, scheduling, and insurance/customer service.  To include items listed below...
  • Evaluate the accuracy of facility charges to include:  date of service, CPT & ICD-10 codes, location, patient demographics, and signed patient consent forms.  Appropriately and correctly identify errors listed on UB-04 forms and insurance EOB's in order to re-file denied and/or rejected claims as they were received from Patient Account Representatives.  
  • Remain up-to-date with all insurance requirements, including the details of patient financial responsibilities and managed care plans.
  • Efficiently perform insurance verification, pre-certification, and pre-authorization functions.  Request and obtain valid physician orders and insurance authorizations for diagnostic procedures ordered by attending physicians.
  • Consistently inform patients of their insurance benefits and financial responsibilities prior to services being rendered.
  • Schedule patient appointments while accurately obtaining and/or updating patient demographic information. 
  • Prepare, audit, and reconcile patient charts before and after daily scheduled appointments.
  • Process film requests from patients and/or outside facilities to include printing reports and burning radiology images onto CD's.
Surgery Scheduler/Receptionist, 09/2002 - 02/2013
Adcare Hospital Lowell, MA,
  • Performed reception duties and was one of two surgery schedulers for an office of 3 general surgeons.
  • Verified insurance benefits, obtained pre-certifications and prior authorizations for outpatient and inpatient surgeries.
  • HIPPA compliant.
  • Called surgery patients to discuss pre-op surgery instructions as well as deductible and co-insurance amounts to be paid prior to surgery.
  • Performed reception duties to include: patient check-in and check-out, collecting copays, answering phones, scheduling appointments, data entry of patient demographic information, prepare and file charts, obtain appropriate test results prior to patient appointments, take detailed messages for nurse, work incoming faxes, proof read dictation prior to filing in chart, purchased office supplies, provided excellent customer service skills.
Receptionist, 02/1999 - 09/2002
Horizon Credit Union Woods Cross, UT,
  • Performed reception duties in an office of 8-10 Obstetrician/Gynecologist's.
  • HIPPA compliant.
  • Performed reception duties to include: patient check-in and check-out, collecting copays, answering phones, scheduling appointments, data entry of patient demographic information, prepare and file charts, take detailed messages for nurse, work incoming faxes, provide excellent customer service.
Teller, 08/1998 - 02/1999
International Paper Company Houston, MS,
  • Performed basic bank teller duties to include: Handling large amounts of money, processing withdrawals and deposits, balancing at the end of each day, provide excellent customer service.
Clerk, 07/1995 - 08/1998
Cache Creek Casino Resort Brooks, CA,
  • Performed basic clerk duties to include: renew drivers licenses, renew vehicle and boat/motor tags, transfer titles, computer data entry, notary services, provide excellent customer service.
Reservationist, 06/1990 - 01/1995
Hertz Reservations City, STATE,
  • Performed basic call center duties to include: taking incoming calls and making car reservations, computer data entry, provide excellent customer service.
High School Diploma: General Studies, Expected in 1990
Choctaw High School - Choctaw, OK
Status -

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Resume Overview

School Attended

  • Choctaw High School

Job Titles Held:

  • Administrative Services Manager
  • Surgery Scheduler/Receptionist
  • Receptionist
  • Teller
  • Clerk
  • Reservationist


  • High School Diploma

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