administrative services coordinator lead resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Versatile administrative services coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Skills
TECHNICAL SKILLS
Microsoft Office (Word, Excel, PowerPoint, Teams), Google Suite (Docs, Sheets, Slides), Epic,
Assisted with contract management and annual renewal processes.
Improved office operations by automating client correspondence, record tracking and data communications.
Created reports, presentations and other materials for executive staff.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Identified opportunities to streamline processes and improve office operations and efficiency.
Organized and updated databases, records and other information resources.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Implemented project management techniques to overcome obstacles and increase team productivity.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Operations Specialist , 06/2018 - 03/2022 Kaiser Permanente – City, STATE,
Successfully train new hires in OURS department
Assist Management as Daily Lead of Operation Specialist Assignments
Supports Team with assistance on processes, policies, and procedures
Act as a liaison between management and operations specialist regarding business matters (escalations, technical issues, completing task, correcting work)
Manage day-to-day tasks for RN Case Managers in a time sensitive manner
Open and assign cases to for members admitted to NKP facilities in Reno case management system
Arrange transports for repatriation and appointments using VectorCare or by coordinating with KP’s ambulance hub
Confirm member eligibility in ABC Foundations system
Maintain PHI files, correspond with NKP facilities’ staff regarding members, and close cases upon repatriation, discharge, and expiration
Answer and triage inbound calls regarding member’s admissions and general questions to appropriate point of contact
Schedule follow up appointments with member’s PCP’s upon discharge, directly contacting KP’s appointments and advice department, Follow up with outside facilities to confirm and/or update member’s admission status
Order necessary medical equipment for member’s stability in Epic
Support of data entry/management
Confirm and process medical images in Stentor, KP’s medical imaging software
Monitor current and newly implemented processes to sure AB1203 compliance
Test and train colleagues on newly implemented systems
Case management in OTRS
HRSC Contact Analyst Associate, 08/2016 - 06/2018 Kaiser Permanente – City, STATE,
Provide support for the processing of the National Human Resources Service Center’s
(NHRSC) transactions related to routine employee’s records or information pertaining
to leaves such as options/entitlement, pay, and benefits according to established
policies and procedures, collective bargaining agreements, and laws
Use of analytical skills to understand employee’s requests to provide proper and
accurate responses according to NHRSC established policies and procedures,
collective bargaining agreements and laws
Timecard management for employees on leave or reduced/modified work schedules
Direct employees to the appropriate HR department(s) for HR related inquiries
Refer employees to the HR website as a resource for information, contacts, policies,
collective bargaining agreement, etc
Upload employee data for processing and fulfill employee and dependent verification
requests
Enter, process, and retrieve employee data utilizing a Windows-based Human
Resource system to maintain and confirm employee information requested by
employees and/or colleagues
Participate in service center committee’s and work on special projects
Knowledgeable in benefits, leave, pay, union labor contracts
Online Customer Service Representative II, 07/2014 - 08/2016 Wells Fargo – City, STATE,
Answer online customer inquiries via the phone in a friendly and courteous manner
and assist with their online banking needs
Triage customer inquiries to appropriate departments to fulfill requests
Identify and offer customers products and services to assist with their financial success
Continuously adhering to WFVC’s online policy and procedures to ensure compliance
Develop and maintain knowledge of a variety of financial products and services
Managing multiple business and personal bank accounts online, Deescalating banking issues and maintaining client relations
Education
: Business Administration And Management, Expected in - Los Medanos College - Pittsburg, CA GPA: Status -
BA: Business Management, Expected in 2012 - Sacramento State University - Sacramento, CA GPA: Status -
High School Diploma: , Expected in 2010 - Ygnacio Valley High School - , GPA: Status -
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