Administrative Services Coordinator Resume Example
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ADMINISTRATIVE SERVICES COORDINATOR
Professional Summary
Results-oriented, highly driven, "outside the box" thinker with 20 years of Administrative and Business Analysis experience. Optimize productivity, efficiency, and service quality across various environments. Works effectively with cross-functional teams in ensuring operational and service excellence. Advanced Microsoft Office skills used to create exceptional communications, presentations, and spreadsheets meeting diverse administrative needs. Highly driven, creative, and enthusiastic professional maximizing customer satisfaction and exceeding business objectives with an organized approach and strong multitasking abilities.
Skills
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Work History
02/2016 to CurrentAdministrative Services CoordinatorHcr Manorcare Inc. | Coconut Creek , FL
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Arranged corporate and office conferences for company employees and guests.
- Managed CRM database, including troubleshooting, maintenance, updates, and report generation.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve theoverall effectiveness of personnel and activities.
- Delivered expert clerical support by efficiently handling a wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using Microsoft Office 2019.
- Serve as SharePoint Administrator for Registry team.
- Provide productivity reports using various software; Metriq, Misys, Centricity, IknowMed, Varian, Mosaiq, EPIC.
- Database coordinator for cancer registry software, Metriq.
- Serve as liaison and point of contact for clients and local and state registries.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Drove implementation of [Type] and [Type] software to automate office operations, including [Task], [Task] and [Task].
05/2003 to 05/2009Senior Administrative CoordinatorArchcare | Staten Island , NY
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using PeopleSoft software.
- Organized international and domestic travel arrangements for up to forty staff members, including all transportation and hotel stays.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
- Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Through application of superior conflict resolution and problem-solving skills.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Developed internal requirements which complied with TCR standards to minimize regulatory risks and liability across program.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Drafted and wrote correspondence and documentation for office.
- Collected and entered information into departmental databases.
- Managed company schedule and calendar.
- Provided confidential administrative assistance to [Number] executives.
- Supported senior managers and executives with daily clerical tasks, including [Duty] and [Duty].
- Planned meetings and took detailed minutes.
10/2000 to 12/2002Sales AdministratorWaste Industries | Columbia , SC
- Provided administrative support to the entire sales, engineering and management teams within the Southwest Region.
Prepared sales proposals, RFP's, customer quotes, and presentations. - Prepared expense reports, travel arrangements, inventory control, meeting and event planning.
- Prepared weekly, quarterly, monthly sales, headcount and forecasting reports.
- Worked with management team to strategize goals and objectives. Support GM and Service Manager with administrative needs.
- Developed and implemented an administrative policies and procedures manual.
- Served as liaison between sales and service teams to ensure accurate service coordination and provisioning.
- Collaborated with marketing department personnel to optimize strategic initiatives.
- Attended weekly meetings with VP of Sales to discuss strategies.
- Marketed telecom to targeted audience at trade shows and events.
05/2009 to 02/2016Business AnalystFoot Locker | Newark , CA
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Exercised critical thinking to resolve [Type] error in [Type] reports.
- Mapped current business and operational processes and recommended areas for improvement.
- Collaborated with [Type] and [Type] departments to respond to questions and concerns regarding project details.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Utilized [Software] to reconcile accounts, track income and generate invoices.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Leveraged computerized accounting software to create and maintain accurate customer account records.
Education
Mass CommunicationsAustin Community College, City, State
Expected in 2021Associate of Arts | Mass CommunicationsEastern Iowa Community College District, City, State
Affiliations
ASSOCIATIONS AND PROFESSIONAL AFFILIATIONS
- Texas Tumor Registrars Association Member
2004 - Present
2008 - 2011 – Publications Committee
2005 - 2007 – Program & Education Committees
2009 – 2011 2nd VP
2019 - 2020 - 1st VP
- National Cancer Registrars Association Member
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Resume Overview
School Attended
- Austin Community College
- Eastern Iowa Community College District
Job Titles Held:
- Administrative Services Coordinator
- Senior Administrative Coordinator
- Sales Administrator
- Business Analyst
Degrees
- Mass Communications
Expected in 2021 Associate of Arts | Mass Communications
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