administrative operations manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Ambitious with 5 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Effective Manager offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought.

  • Documentation and control
  • Multi-line phone systems
  • Policy and procedure modification
  • Credit and collections
  • Expense reporting
  • Appointment Scheduling
  • Bookkeeping
  • Inventory Management
  • Relationship Development
  • MS Office
  • Team Management
  • Budgets
  • Crisis Intervention
  • Providing community referrals
  • Clinical Documentation
  • Specimen testing
  • Problem Resolution
  • Business Operations
  • Project Organization
  • Communications
  • Operational Improvement
  • Client needs assessment
  • Case Management
  • Rehabilitation treatment planning
  • Community Resources
  • Conflict resolution
  • Customer Service
Work History
Administrative Operations Manager, 04/2015 to Current
Indian Health ServicePoplar, MT,
  • Helped develop care plans for clients with complex needs.
  • Organized paperwork such as charts and reports for Probation Officers Community Sentencing, Drug Court, Judges, and Attorneys office and clients needs.
  • Answered phone calls and messages for 2 facility, scheduling appointments and handling client inquiries.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved clients problems, improved operations and provided exceptional client support.
  • Developed and implemented policies and procedures and scaled for growth.
  • Balanced deposits and credit card payments each day.
  • Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
Sales Representative, 10/2012 to 04/2013
Foundation CapitalUnited States Of America / San Francisco, CA,
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Demonstrated products and specific features at customer locations and special events.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Generated brand awareness and positive product impressions to increase sales.
Home Health Aide, 01/2007 to 11/2008
Nye Health ServicesLincoln, NE,
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Maintained clean, safe and well-organized patient environment.
  • Supervised daily activities and provided assistance when needed.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Certified Medical Assistant, 06/2000 to 08/2002
Multnomah County, OregonNorth Portland, OR,

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Transported patients between rooms and appointments or testing locations.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
GED: , Expected in 05/1994
Marshfield AYA - Coos Bay, OR,
Associate of Science: Nursing, Expected in
Connors State College - Warner, OK
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Marshfield AYA
  • Connors State College

Job Titles Held:

  • Administrative Operations Manager
  • Sales Representative
  • Home Health Aide
  • Certified Medical Assistant


  • GED
  • Associate of Science

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