Versatile highly organized, detail-oriented Professional skilled in Administrative Management and Customer Service and committed to offering value and excellence in all aspects. I am seeking a challenging, successful opportunity with a unique and innovative company.
Key Attributes
Self-directed, highly organized and meticulous with detail and procedure, able to prioritize workflow to meet challenging deadlines
Focused on policies and standards, team success and company mission objectives
Proactive and productive when working independently or as a team member under direct or indirect supervision and able to follow direction or to delegate
Able to coordinate, communicate and collaborate effectively with upper management, various departments and fellow department staffers to complete strategic objectives
Proficient with computers, MS Office and Windows
Professional Experience
06/2000 to 12/2019
Administrative Manager of Creative ServicesDomino's Pizza – Duluth, GA,
Entered and assigned to respective designers all incoming departmental vac production creative job requests from Marketing and Sales departments using MS Access database and separate Excel spreadsheets.
Communicated daily with Creative Director, Marketing, Purchasing, Forecasting, Production Planning and Scheduling departments by running and sharing daily reports on creative production job progresses to help determine project due dates and statuses of completion for final production deadline attainments.
Worked daily with Creative Director on all projects and production programs, communicating all deadlines and current state of completion. Alerted him and designers of any production scheduling changes.
Worked closely with Creative Director on all specialty creative projects, ordering necessary sample vacs and/or supplies and scheduling & coordinating with out-of house photographer when necessary for completion of project.
Ordered all departmental supplies, equipment and outsourcing of printed materials by completing accurate purchasing requisitions and obtaining pricing when needed to ensure availability of all necessary items.
Worked on all photo image requests for Amazon.com and the Shop-Vac Media website, converting images according to required specifications in photo-shop and uploading completed images electronically.
Assisted In-House Photographer by acquiring requested parts and/or reviewing requested sample vacs for accuracy before photography was shot. Also helped maintain department photo server for accuracy of all images.
Tracked all artwork proofs from vendors to ensure proofs were received and approved for purchasing to place production orders.
Produced all year-end production report requests (which accurately detailed all completed work) for senior management review.
Worked closely with Engineering Dept to set-up all new production vac bills of material. Also requested changes and maintained current production vac bills.
Requested sample vacs to be built for photography with Engineering Lab Technicians.
Sent all production and non-production (ie: catalog sheets & brochures, printed pricing lists and parts list schematics) artwork job requests with mocked up details and instructions to the Creative Department for creation and completion.
Proofed all artwork and made necessary changes. Sent on to other departments (Engineering, Technical, QC, UL Administrator) for review and corrections if necessary.
Requested any translations once English artwork was approved. Sent translations to designer to add to artwork.
Signed off on all final artwork for designers to upload to print vendors.
Reviewed and signed off on all first article of inspection artwork pieces (final printed artwork pieces for production) when they arrived (per purchasing orders placed for production).
10/1994 to 01/1997
Customer Service RepresentativeShop-Vac Corporation – City, STATE,
Answered telephone calls, faxes and emails from customers and consumers in a prompt, courteous and efficient manner. Placed orders for customers and consumers, assisted with all questions they might have regarding their vaccums and sent out requested literature or schematics.
Utilized BPCS query to review assigned customer accounts on a daily basis to properly determine credit holds, past due shipments and to expedite orders as needed.
Reconciled customer account discrepancies (pricing, freight information and/or product line) by contacting/consulting with Customer Accounts Coordinator, Order Entry Coordinator, Order Verification Coordinator, Customer Service Manager and/or appropriate Field Sales Manager.
Employee Sales Coordinator - was responsible for taking and placing all employee orders, collecting money and reconciling the cash box with Accounting Dept.
06/1991 to 09/1994
Drive-Up and Vault TellerBucktail Bank & Trust – City, STATE,
Reconciled cash and checks against computer records at end of shift.
Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
Processed customer transactions, including loan payments, safe deposit boxes and check-cashing (including verifying identification and checking account balances in accordance with bank policy) while remaining composed and professional even in high-stress situations.
Warmly welcomed customers and offered pleasant service during entire transaction.
Vault Teller and was responsible for ordering all cash for the branch each week as well as daily balancing of the vault.
Education
Expected in 05/1984
Associate of Arts: Food & Hospitality Management WACC (now Pennsylvania College of Technology) - Williamsport, PA, GPA:
Minor in Business Management
GPA: 3.75 (Deans List)
Internship: Genetti Hotel & Suites (Front Desk Clerk)
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