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Administrative Manager, Division of Solid Tumor Resume Example

Resume Score: 90%

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ADMINISTRATIVE MANAGER, DIVISION OF SOLID TUMOR
Professional Summary

Well-qualified Administrator with excellent communication skills demonstrated by 20 years of Healthcare experience. Dedicated to maintaining a patient-centered approach to Healthcare. Consistently presents in a calm and professional demeanor in a high stressful situations. Detail oriented, results-driven and works well within time constraints.

Experience
10/2014 to 10/2015
Administrative Manager, Division of Solid TumorCompany Name - City, State
  • Reporting to the Administrator, Department of Medicine
  • Lead and supervise a Team of 3 Administrative Coordinators, Physician Office Specialists as well as a Administrative Assistant, Grants support and Program Coordinator, Division Head of Solid Tumor
  • Partner with Service Chiefs to identify, develop, and implement short and long term strategic program planning, operational workflows, and process improvement
  • Responsible for overseeing the daily operations and financial management of 8 Services within the Division of Solid Tumor
  • Work with Service Chief to identify new recruits and lead on-boarding of new Faculty
  • Manage and direct the functions and activities of Administrative Coordinators.
  • Guide administrative support to ensure efficient and effective operations and optimal patient care
  • Partner with colleagues across campuses to monitor and develop physician practices while measuring effectiveness
  • Measure and track operational data to manage individual service and practice growth and development
  • Collaborates with counterparts in Ambulatory Care and throughout the institution for overall planning and operations of Medical Oncology clinical practices
  • Support operational and capital budget development and ongoing expense monitoring.
  • Manage space planning and allocations
  • Assist with special projects and other job-related activities as assigned by the Administrator and Service Chiefs including system implementation and special operational improvement project initiatives
  • Responsible for interviewing, hiring and training of management and support staff employees, as well as the ongoing training, development and Mentorship of junior management staff

Accomplishments: 

  • Instrumental in the implementation of Patient Keeper electronic billing system in the Division of Solid Tumor
  • Responsible for the Rx Writer Printer Pilot for the academic offices
12/2004 to 10/2014
Director, Patient Administrative ServicesCompany Name - City, State
  • Reported to the Managing Director, Operations
  • Responsible for oversight and leadership of a staff of 40, including 2 managers and 3 coordinators and staff performing patient registration, managed care referrals and authorizations, medical records administration, and call center production
  • Managed the day-to-day operations and administrative support aspects of Adult Medicine, Mental Health, Gynecological services and Dental services performing over 95,000 visits annually, including patient access, urgent care access, patient flow, cycle-time, and medical specialty referrals to ensure continuity of care
  • Provided leadership in organizational processes of productivity and utilization analysis, visit volume forecasting, appointment no-shows and cancellation trends, and other critical managerial metrics
  • Facilitated management-level operations teams to coordinate interdisciplinary processes and clinical integration
  • Participated in Strategic Planning to assess the direction of practice growth, financial viability and budget variance
  • Instrumental in the development and implementation of interdisciplinary clinical team approach
  • Participated in operational groups related to LGBT focused healthcare and specialty services, including HIV, fertility programming, and transgender care
  • Participated in the development and implementation of new policies and procedures
  • Managed responses to administrative related patient complaints
  • Provided input and oversight to the development of electronic medical record templates
  • Participated in the Quality Management Group and responsible for overseeing two performance improvement projects annually by implementing and monitoring PDSA cycles and presenting data monthly.
  • Member of the Article 31 implementation Workgroup to provide program guidance to ensure compliance and efficient utilization.
  • Member of leadership overseeing the implementation of the Patient Portal, PCMH re-accreditation and Meaningful Use eligibility.
  • Facilitator and member of PHI security group responsible for the coordination of HIPAA-compliance and reporting to the HHS
  • Co-facilitator of the HIV Community Advisory Board.
  • Participate in DOH, HRSA and other regulatory agency audits
  • Ensure the Agency operates under the FQHC federal regulations

Accomplishments: 

  • A member of Leadership Group responsible for Meaningful Use Level 3 recognition and accreditation.
  • Member of the core group responsible for the implementation of the new Practice Management Program
  • Responsible for the strategic plan that reduced the no-show rate by over 30% for new patients accessing care, leading to an increase of approximately 4,000 visits
05/2003 to 12/2004
Program ManagerCompany Name - City, State
  • Reported to the Director of Behavioral Health, Managed the Adult Outpatient Clinic, Day Treatment Program and a 32-Bed Inpatient Psychiatry Unit.
  • Served as Administrative supervisor for a staff of 30
  • Supervised divisional administrative staff to ensure timely, accurate patient registration, billing, and record keeping.
  • Maintained regulatory compliance, an audit ready environment, and a patient centered approach to clinic services.
  • Participated in the development and implementation of policies and procedures
  • Managed the hiring process in coordination with Human Resources and in collaboration with administrative and clinical leadership
  • Responsible for financial and budget development, review, and management
  • Planned and implemented strategies to improve efficiencies, expand operations and patient services
  • Managed Utilization Review Program as well as OMH Incident Reporting
  • Provided accurate and timely statistical reporting in support of current operations and future planning

Accomplishments: 

  • Successfully created and chaired the Department's first Employee Recognition Program
  • Instrumental in the successful completion of four OMH re-certification Audits and Joint Commission re-accreditation
10/1994 to 04/2003
Practice AdministratorCompany Name - City, State
  • Reported to the Chief of Cardiology, Managed the daily operations of a Cardiology Faculty Practice of four Providers and support staff of 10
  • Implemented electronic templates and created schedules to maintain patient flow and ensured quality patient care.
  • Reviewed all final decision making on managed care contracts and served as compliance leader for Medicare billing
  • Managed all administrative workflows; scheduling procedures, patient flow, tracking referrals, insurance verification and submission, denial rates and patient satisfaction
  • Responsible for oversight of the administrative duties for the Cardiology Ancillary Services
  • Served as secretary of the Institutional Review Board, assuring Primary Investigator's protocols met FDA guidelines
  • Managed the administrative aspects of the Cardiology residency Program and clinic schedule
  • Worked closely with senior staff to identify and achieve cost saving goals and initiatives
  • Reviewed resumes and interviewed candidates, documented vacation time, resolved scheduling conflicts and other administrative troubleshooting within the Hospital based multi-fold medical practice

Accomplishment: 

  • Successfully organized the transition from paper to a electronic medical record
Education
Master of Public Administration: HealthcareLong Island UniversityGPA: with Distinction

with Distinction

Bachelor of Arts: PsychologyStony Brook University

Psychology

Skills
  • Microsoft Programs, PowerPoint, Practice Management.
  • DOH Article 28 and 31 regulatory compliance knowledge, budget development.
  • Leadership, organizational skills, process improvement, Quality Management, Strategic Planning.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Long Island University
  • Stony Brook University

Job Titles Held:

  • Administrative Manager, Division of Solid Tumor
  • Director, Patient Administrative Services
  • Program Manager
  • Practice Administrator

Degrees

  • Master of Public Administration : Healthcare
    Bachelor of Arts : Psychology

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