Administrative Manager, Division of Solid Tumor Resume Example

• Reported to the Managing Director, Operations
• Responsible for oversight and leadership of a staff of 40, including 2 managers and 3 coordinators and staff performing patient registration, managed care referrals and authorizations, medical records administration, and call center production
• Managed the day-to-day operations and administrative support aspects of Adult Medicine, Mental Health, Gynecological services and Dental services performing over 95,000 visits annually, including patient access, urgent care access, patient flow, cycle-time, and medical specialty referrals to ensure continuity of care
• Provided leadership in organizational processes of productivity and utilization analysis, visit volume forecasting, appointment no-shows and cancellation trends, and other critical managerial metrics
• Facilitated management-level operations teams to coordinate interdisciplinary processes and clinical integration
• Participated in Strategic Planning to assess the direction of practice growth, financial viability and budget variance
• Instrumental in the development and implementation of interdisciplinary clinical team approach
• Participated in operational groups related to LGBT focused healthcare and specialty services, including HIV, fertility programming, and transgender care
• Participated in the development and implementation of new policies and procedures
• Managed responses to administrative related patient complaints
• Provided input and oversight to the development of electronic medical record templates
• Participated in the Quality Management Group and responsible for overseeing two performance improvement projects annually by implementing and monitoring PDSA cycles and presenting data monthly.
• Member of the Article 31 implementation Workgroup to provide program guidance to ensure compliance and efficient utilization.
• Member of leadership overseeing the implementation of the Patient Portal, PCMH re-accreditation and Meaningful Use eligibility.
• Facilitator and member of PHI security group responsible for the coordination of HIPAA-compliance and reporting to the HHS
• Co-facilitator of the HIV Community Advisory Board.
• Participate in DOH, HRSA and other regulatory agency audits
• Ensure the Agency operates under the FQHC federal regulations

Accomplishments: 

• A member of Leadership Group responsible for Meaningful Use Level 3 recognition and accreditation.
• Member of the core group responsible for the implementation of the new Practice Management Program
• Responsible for the strategic plan that reduced the no-show rate by over 30% for new patients accessing care, leading to an increase of approximately 4,000 visits

• Reported to the Director of Behavioral Health, Managed the Adult Outpatient Clinic, Day Treatment Program and a 32-Bed Inpatient Psychiatry Unit.
• Served as Administrative supervisor for a staff of 30
• Supervised divisional administrative staff to ensure timely, accurate patient registration, billing, and record keeping.
• Maintained regulatory compliance, an audit ready environment, and a patient centered approach to clinic services.
• Participated in the development and implementation of policies and procedures
• Managed the hiring process in coordination with Human Resources and in collaboration with administrative and clinical leadership
• Responsible for financial and budget development, review, and management
• Planned and implemented strategies to improve efficiencies, expand operations and patient services
• Managed Utilization Review Program as well as OMH Incident Reporting
• Provided accurate and timely statistical reporting in support of current operations and future planning

Accomplishments: 

• Successfully created and chaired the Department's first Employee Recognition Program
• Instrumental in the successful completion of four OMH re-certification Audits and Joint Commission re-accreditation

• Reported to the Chief of Cardiology, Managed the daily operations of a Cardiology Faculty Practice of four Providers and support staff of 10
• Implemented electronic templates and created schedules to maintain patient flow and ensured quality patient care.
• Reviewed all final decision making on managed care contracts and served as compliance leader for Medicare billing
• Managed all administrative workflows; scheduling procedures, patient flow, tracking referrals, insurance verification and submission, denial rates and patient satisfaction
• Responsible for oversight of the administrative duties for the Cardiology Ancillary Services
• Served as secretary of the Institutional Review Board, assuring Primary Investigator's protocols met FDA guidelines
• Managed the administrative aspects of the Cardiology residency Program and clinic schedule
• Worked closely with senior staff to identify and achieve cost saving goals and initiatives
• Reviewed resumes and interviewed candidates, documented vacation time, resolved scheduling conflicts and other administrative troubleshooting within the Hospital based multi-fold medical practice

Accomplishment: 

• Successfully organized the transition from paper to a electronic medical record