Motivated and detail orientated administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization, planning abilities, and multitasking. Skilled in prioritizing, problem solving, and organization.
Skills
Policy and procedure modification
Excellent customer service skills
Project Management
Payroll and budgeting
Staff Management
Data Entry
Technical Support
Bookkeeping and expense reporting
Consumer relations
Multi-line telephone systems
Workflow planning
Strategic planning
Work History
07/2020 to Current
CaregiverMedstar Research Institute – Woodbridge, VA,
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
06/2011 to 01/2020
Administrative ManagerBlain Supply, Inc. – Madison, WI,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
Monitored and evaluated personnel performance to complete monthly reviews, recommend advancement or address productivity concerns.
Completed weekly payroll for 14 employees.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Quickbooks and Excell.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Performed billing, collection and reporting functions for office generating over $1,000,000 annually.
01/2010 to 06/2011
Head CashierSelf Employed – City, STATE,
Resolved escalated customer disputes with special actions such as discounts.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Analyzed purchases for signs of fraud.
Oversaw group of 20 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
01/2007 to 01/2010
Home Health Care ProviderCompany Name – City, State,
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Checked vital signs on daily basis and contacted nurse regarding any patient health concerns or behavioral changes.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Maintained clean, safe and well-organized patient environment.
Provided patients with assistance in completing such tasks as bathing and day to day care, effectively reducing daily burden on family members.
Provided end of life care round the clock to ease the burden on family members.
Education
Expected in 04/2013 to to
Associate of Science: Business Arkansas State University - Beebe - Beebe, AR GPA:
Expected in 2006 to to
High School Diploma: Cabot High School - Cabot, AR GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Increased sales 10% over 7 years.
Help build and develop a multi million dollar family owned business.
Received accounting certificate from the Small Business Association.
Developed and organized years worth of paper spreadsheets and records onto a digital platform in order to track each employees sales and expenses, and to have an on going data base.
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