LiveCareer-Resume

administrative manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Administrative Manager with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment.

Skills
  • Documentation and control
  • Policy and procedure modification
  • Scheduling
  • Office administration
  • Relationship building
  • Performance improvement
  • Staff Management
  • Administrative support
  • Office management
Work History
12/2019 to Current
Administrative Manager Securitas Security Services Usa, Inc. Fridley, MN,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of 40 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance basis and conveyed constructive feedback to improve skills.
  • Established and maintained long-range plans for quality assurance.
  • Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained store equipment, printers and fax machines.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Recognized areas needing improvement and implemented [Type] program, enhancing productivity Improved staff morale and reduced employee turnover.
  • Improved staff morale and reduced employee turnover .
04/2009 to 12/2019
Manager I Geisinger Pottsville, PA,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Prepared and recommended long-range plans for development of department personnel.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
02/2009 to 04/2009
Senior Motor Vehicle Representative Campbell Union High School District San Jose, CA,
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Verified authenticity of foreign identification or immigration documents.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
12/2000 to 02/2009
Motor Vehicle Representative Owens & Minor, Inc. Pierre, SD,
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
  • Stayed up-to-date on laws and licensing requirements to complete accurate and efficient reviews.
  • Updated operational records or licensing information using computer terminals.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
09/2000 to 12/2000
Math Teacher Academic Center Of Excellence City, STATE,
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Assessed student comprehension through regular quizzes, tests and assignments.
  • Provided meaningful math instruction to improve math skills of children.
  • Adjusted teaching strategies to meet diverse requirements of individualized support plans.
  • Used tests, quizzes and other assignments to gauge students' learning and determine understanding of course materials.
  • Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
  • Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
  • Helped students develop important learning skills and good study habits useful in trade school or college education.
  • Prepared and implemented lesson plans covering required course topics.
  • Worked with administrators on behavioral issues to support needs of students.
  • Scheduled appointments with parents to discuss student progress and classroom behavior.
  • Cultivated relationships with parents for complete support network.
  • Upload student grades and absence data into district computer systems.
  • Implemented new technologies into classroom, boosting student understanding of subject matter .
  • Proctored exams for students to promote educational growth.
06/2000 to 09/2000
Customer Service Representative Pacific Gas And Electric City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
Education
Expected in 03/1990 to to
Bachelor of Science: Mathematics
Saint Paul College - Philippines,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Saint Paul College

Job Titles Held:

  • Administrative Manager
  • Manager I
  • Senior Motor Vehicle Representative
  • Motor Vehicle Representative
  • Math Teacher
  • Customer Service Representative

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: