Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Multi-talented and collaborative Program Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering experience in both the fields of education and the private sector of insurance. Analytical problem-solver and persuasive communicator with talent for thinking outside the box for creative solutions. Driven to oversee operations with efficient and results-oriented outlook.

  • Proposal writing
  • CRM and office management software
  • Event coordination
  • File and data retrieval systems
  • Scheduling and calendar management
  • Training and coaching
  • Expense reporting
  • Report writing
  • Administrative management
  • Vendor relationships
  • Team building and leadership
  • Data entry
  • Organization
  • Relationship development
  • Team management
  • Administrative support
  • Operational improvement
  • Customer service
  • Team building
  • Supervision
  • Communications
  • MS Office
  • Inventory management
07/2019 to Current Administrative Manager National Aeronautics And Space Administration | Moffett Field, CA,
  • Oversaw aspects of data management for CRM programs and proprietary database to include weekly updates and backup, report generation and troubleshooting or repair service requisition.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Delivered comprehensive training to employees to ensure and maintain compliance requirements company-wide.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Organized and maintained documents, files and records.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
01/2015 to 12/2019 Real Estate Assistant Poolcorp | Denver, CO,
  • Maintained agent contacts database using Salesforce and Constant Contact.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
07/2016 to 06/2018 Head Teacher Carle Foundation Hospital | Olney, IL,
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Mentored and counseled students with social adjustment and academic issues.
  • Interacted with parents, teachers and ancillary staff members to maintain productive communication throughout program participation.
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
  • Created assignments and tests to evaluate student knowledge.
  • Implemented remedial programs for students requiring extra assistance.
  • Taught after-school and summer enrichment programs.
  • Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
  • Taught students in various stages of cognitive, linguistic, social and emotional development.
  • Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
  • Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Held office hours to review material with teachers requiring extra assistance.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Developed individualized lesson plans based on each student's IEP goals.
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Attended and participated in department staff meetings to brainstorm ideas on special education issues.
07/2015 to 06/2016 Special Education Science Teacher Catapult Learning | New London, CT,
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Delivered specialized classroom instruction to students with developmental disorders.
  • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
  • Enhanced lessons using Smart Board technology and computers.
  • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Fostered positive and trusting relationships with students to increase engagement.
  • Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
  • Transitioned students across grade levels through careful planning and preparation.
  • Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.
  • Collaborated with conventional education instructors across multiple departments to optimize student learning.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
  • Encouraged student empathy of others to build confidence and improve self-image.
  • Promoted language development skills through reading and storytelling.
  • Worked with students with specialized needs to accomplish tasks and build practical skills.
  • Established and communicated clear objectives for lessons, units and projects to students and parents.
  • Wrote and presented documents for Individual Education Plan conferences.
  • Implemented specialized tests to evaluate literacy performance.
  • Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
Education and Training
Expected in 05/2007 High School Diploma | Kirtland High School, Kirtland, NM GPA:
Expected in 05/2011 Bachelor of Arts | Biology University of New Mexico, Albuquerque, NM GPA:

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School Attended

  • Kirtland High School
  • University of New Mexico

Job Titles Held:

  • Administrative Manager
  • Real Estate Assistant
  • Head Teacher
  • Special Education Science Teacher


  • High School Diploma
  • Bachelor of Arts

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