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administrative manager resume example with 8+ years of experience

JC
Jessica Claire
Experienced Administrative Manager
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 20+ years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.

Skills
  • Office Supervision
  • Self-Motivated
  • Developing Policies and Procedures
  • Employee Onboarding
  • Accounting Procedures
  • Vendor Negotiations
  • Recordkeeping and Reporting
  • Organization and Multitasking
  • Administration and Reporting
  • Scheduling and Coordinating
  • Employee Coaching and Motivation
  • Onboarding and Orientation
  • Team Building
  • Problem Resolution
  • Teamwork and Collaboration
  • Technical Proficiency
  • Resources Allocation
  • Payroll Control
  • Problem-Solving
  • Verbal and Written Communication
  • Documentation and Reporting
  • Staff Training
  • Microsoft Office Suite
Experience
10/2015 to Current Administrative Manager Rutgers University | New Brunswick, NJ,
  • Performed general clerical duties such as managing calls from program general line (200+ daily), faxing, copying, and scanning documents
  • Managed both incoming and outgoing mail and courier deliveries
  • Maintained office supply inventory and maintenance of equipment for the program
  • Received and scanned data for new guardianship cases received from NYC Human Resources Administration using FileZilla, a database shared between JASA, Adult Protective Services, and the Office of Legal Affairs
  • Also responsible for distributing information to all program staff involved and created the client file in the shared drive for the department
  • Created and maintained files for 600+ clients placed under Article 81 Guardianship by NY Supreme Court
  • Prepared files to be sent to storage for cases where JASA had been discharged as Legal Guardian
  • Compiled, recorded, and updated program data, such as active client list, legal expenses, cases eligible for discharge from Legal Guardianship, pending evictions and other statistics reported to program contactor, NYC Human Resources Administration, monthly
  • Liaison between JASA, NYC Human Resources Administration, and vendors for all Heavy-Duty Cleanings requested for guardianship clients
  • Responsible for confirming the accuracy of the completed requisition, submitting the request to Human Resources Administration, and the scheduling of the cleanings with the vendors and program staff
  • Also confirmed completion of cleaning with Human Resources Administration for the vendor to be compensated for the services rendered
  • Created, maintained, and updated the shared calendars for both department staff and court appearances, as well as maintained the shared drive for the program
  • Greeted and assisted clients, as needed, who came to the office for assistance
  • Responsible for getting approval and submitting all program invoices to Accounts Payable for processing
  • Responsible for submitting all Annual Accounts (800+ clients) to the NY Supreme Court Guardianship offices by borough, Court Examiners appointed to the Guardianship case via USPS or courier service as well as program contractor NYC Human Resources Administration
  • Tracked confirmation of receipt from both the Guardianship offices and Court Examiners, as well as any revisions and/or resubmission of the Annual Account to all parties
  • Responsible for creating the first tracking system for 400+ discharge cases
  • Kept social work staff, finance department, and legal counsel assigned aware of where we were in the case, providing details on what needed to be done next to complete the discharge process with the Supreme Court
  • Projects as needed.
06/2015 to 10/2015 Entitlement Specialist, Data Entry Clerk & Admin Manager JASA – Community Guardian Program | City, STATE,
  • Responsible for traveling to the NY Supreme Court Clerk’s office in each borough to obtain the certification and/or commission for all new court orders regarding the appointed legal guardianships, needed to establish the program as the legal representative for the clients when applying for benefits and/or ordering vital documents
  • Also filed all bonds for guardianship cases, as order by Supreme Court Judge
  • Tracked all court orders not yet filed in the Supreme Court Clerk’s office to get the certification and/or commission as soon as possible
  • Compiled, recorded, and updated program data, such as active client list, legal expenses, cases eligible for discharge from Legal Guardianship, pending evictions and other statistics reported to program contactor, NYC Human Resources Administration, monthly
  • Performed general clerical duties such as managing calls from program general line (200+ daily), faxing, copying, and scanning documents
  • Managed both incoming and outgoing mail and courier deliveries
  • Maintained office supply inventory and maintenance of equipment for the program
  • Created and maintained files for 600+ clients placed under Article 81 Guardianship by NY Supreme Court
  • Prepared files to be sent to storage for cases where JASA had been discharged as Legal Guardian
  • Received and scanned data for new guardianship cases received from NYC Human Resources Administration via email including JASA, Adult Protective Services, and the Office of Legal Affairs
  • Also responsible for distributing information to all program staff involved and created the client file in the shared drive for the department
  • Coordinate catering and set up for all staff events
  • Projects as needed.
06/2014 to 06/2015 Data Entry Clerk/Typist JASA – Community Guardian Program | City, STATE,
  • Performed general clerical duties such as managing calls from program general line (200+ daily), faxing, copying, and scanning documents
  • Managed both incoming and outgoing mail and courier deliveries
  • Maintained office supply inventory and maintenance of equipment for the program
  • Created and maintained files for 600+ clients placed under Article 81 Guardianship by NY Supreme Court
  • Prepared files to be sent to storage for cases where JASA had been discharged as Legal Guardian
  • Compiled, recorded, and updated data regarding clients, such as Active Client List, Lawyer’s Analysis, Discharge and Storage lists
  • Received and scanned data for new guardianship cases received from NYC Human Resources Administration via email including JASA, Adult Protective Services, and the Office of Legal Affairs
  • Also responsible for distributing information to all program staff involved and created the client file in the shared drive for the department
  • Coordinate catering and set up for all staff events
  • Created, maintained, and updated the shared calendars for both department staff and court appearances, as well as maintained the shared drive for the program
  • Projects as needed.
09/2013 to 06/2014 Data Entry Clerk/Typist JASA – Trump 4 Us NORC | City, STATE,
  • Actively engaged and assisted all guests entering the office
  • Performed general clerical duties such as managing telephones, faxing, copying, and scanning documents, managing all mail and courier deliveries, and maintaining office supply inventory and equipment for the program
  • Created calendar and flyers for program activities each month
  • Compiled, recorded data, and prepared reports pertaining to activities offered to the Senior Citizens, as well as SW Worker Logs, each month using Peer Place database
  • Assisted in new membership/membership renewal process, including creating new registration form and Membership ID cards
  • Completed payroll for the program using Lotus Notes
  • Projects as needed.
Education and Training
Expected in Diploma | Brooklyn College Academy, Brooklyn, NY GPA:

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Resume Overview

School Attended

  • Brooklyn College Academy

Job Titles Held:

  • Administrative Manager
  • Entitlement Specialist, Data Entry Clerk & Admin Manager
  • Data Entry Clerk/Typist
  • Data Entry Clerk/Typist

Degrees

  • Diploma

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