administrative manager resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. My goal is to optimize the workflow with new techniques and approaches by working smarter, not harder but maintaining the quality of the experience and integrity of the business.

  • Documentation and control
  • Policy and Procedure Modification
  • Team Leadership
  • Training and Development
  • Office management
  • Relationship building
  • Office administration
  • Performance improvement
  • Mail handling
  • Strategic planning
  • Customer/Client relations
  • Shorthand writing
  • Security awareness
  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Memorization and Recall
  • Bookkeeping
Work History
07/2022 to Current
Administrative Manager Colony Tire Corporation Wilson, NC,
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Delivered performance reviews, recommending additional training or advancements.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts and generated reports for company database.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for 5 employees.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
09/2021 to 07/2022
Behavior Specialist Dungarvin, Inc. Pierre, SD,
  • Designed and recorded teacher observations to accurately determine professional development needs and strategies.
  • Designed and addresses strategic goals by creating and introducing frameworks for department support.
  • Supervised student behavior during daily academic routines to secure safety of students and staff.
  • Crafted Behavioral Intervention Plans for individual students.
  • Utilized positive reinforcement to maximize desired behavior and educational outcomes.
  • Partnered with administrative leadership to improve discipline practices based on data findings.
  • Informed parents of evaluation methods used to guide instruction and document progress.
  • Maintained accurate and confidential records of assigned students.
  • Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Improved behavior by modeling positive choices and teaching socially-acceptable options.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction.
07/2020 to 09/2021
Receptionist Ghx Industrial Stockton, CA,
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
01/2020 to 06/2020
Receptionist Ghx Industrial Woodridge, IL,
  • Answered phone promptly and directed incoming calls to correct offices.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Confirmed appointments, communicated with clients and updated client records.
Expected in 05/2022
Bachelor of Arts: Broadcast Communication of Arts
San Francisco State University - San Francisco, CA
  • Professional development completed in Holistic Health and the Media Interpretation.
Native or Bilingual

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Resume Overview

School Attended

  • San Francisco State University

Job Titles Held:

  • Administrative Manager
  • Behavior Specialist
  • Receptionist
  • Receptionist


  • Bachelor of Arts

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