Dynamic and highly qualified Collections/Customer Service agent with extensive knowledge of collection policies,Outstanding customer relations, Also 10 years experience applying financial and managerial accounting practices.
Managed call flow with up to 300 calls in queue.
Selected products for specific routes according to pick sheets.
Unloaded, picked, staged and loaded products for shipping.Received incoming shipments and reviewed contents against purchase order for accuracy.Worked at a rapid pace to meet tight deadlines.
Supervised material flow, storage and global order fulfillment.Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.Managed payroll and time and attendance systems.Responded to employee inquiries regarding payroll and timekeeping.Handled incoming and outgoing correspondence, including mail, email and faxes.
Researched and resolved customer issues on personal lines of credit accounts.Maintained confidentiality of bank records and client information.Delivered prompt, accurate and excellent customer service.
Handled multiple simultaneous projects against strict deadlines.
Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Researched issues on various accountsand databases to resolve complaints and answer inquiries.
Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Informed customers about issue resolution progress.
Prepared and presented proposals for clients.Answered customers' questions and addressed problems and complaints in Built customer confidence by actively listening to their concerns and giving appropriate feedback.via phone.
Displayed courtesy and strong interpersonal skills with all customer interactions. Support customers with billing and account issues.Developed highly empathetic client relationships and earned reputation for exceeding collection goals.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Updated database with customer and sales information.Wrote sales slips and sales contracts.Computed accurate sales prices for purchase transactions.Managed quality communication, customer support and product representation for each client.Compiled weekly monetary reports and records for store managers.
Debt Resolution, Customer service, Data entry, Employee Management, Payroll, Warehouse knowledge.
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