Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dynamic and highly qualified Collections/Customer Service agent with extensive knowledge of collection policies,Outstanding customer relations, Also 10 years experience applying financial and managerial accounting practices.

Highlights
  • Cash-flow report generation
  • Budget analysis
  • Account reconciliations
  • Strong communication skills
  • Expert in customer relations
  • Personnel records maintenance
  • Operations experience
  • Human resources understanding
  • Standard operating procedures
  • Financial analysis
  • Accounts Payable/Receivable
  • Weekly PayrollHuman Resources Information Systems (HRIS)
Accomplishments

Managed call flow with up to 300 calls in queue.

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience
Administrative Management, 06/2015 to Current
Advance Auto PartsSan Diego, CA,
  • Managed office inventory and placed new supply orders.Scheduled appointments and maintained master calendar.Greeted visitors promptly and directed to correct locations.Coordinated logistics for corporate events.Created databases and spreadsheets to improve inventory management and reporting accuracy. Effective in systems for record retention by creating database for daily reports.
Inventory Pulling, 09/2013 to 11/2013
The Olb Group, Inc.Atlanta, GA,

Selected products for specific routes according to pick sheets.

Unloaded, picked, staged and loaded products for shipping.Received incoming shipments and reviewed contents against purchase order for accuracy.Worked at a rapid pace to meet tight deadlines.

Inventory, 09/2012 to 11/2012
AmazonCity, STATE,

Supervised material flow, storage and global order fulfillment.Selected products for specific routes according to pick sheets.Unloaded, picked, staged and loaded products for shipping.Transported goods from racks, shelves and vehicles.

IN HOUSE COORDINATER/ HR, 02/2008 to 05/2008
Ameritemp StaffingCity, STATE,
  • Explained human resources policies and procedures to all employees.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Completed payroll processing from start to finish for more than [Number] employees.
CUSTOMER SERVICE, 10/2007 to 02/2008
ARS COLLECTIONSCity, STATE,
  • Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times. Facilitated information flow between customer service, account management operations,departments to guarantee call center objectives were met.
Receptionist,Payroll, Supervisor, 04/2007 to 07/2007
Labor Ready StaffingCity, STATE,

Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.Managed payroll and time and attendance systems.Responded to employee inquiries regarding payroll and timekeeping.Handled incoming and outgoing correspondence, including mail, email and faxes.

Collections/Customer Service, 08/2006 to 03/2007
PRIMARY FINANCIAL SERVICECity, STATE,

Researched and resolved customer issues on personal lines of credit accounts.Maintained confidentiality of bank records and client information.Delivered prompt, accurate and excellent customer service.

Customer Service/Collections, 05/2004 to 05/2006
RISK MANAGEMENTCity, STATE,

Handled multiple simultaneous projects against strict deadlines.

Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Researched issues on various accountsand databases to resolve complaints and answer inquiries.

CUSTOMER SERVICE /Collections , 07/2002 to 04/2004
A.C.E. COLLECTIONSCity, STATE,

Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Informed customers about issue resolution progress.

COLLECTIONS/CUSTOMER SERVICE , 06/2001 to 03/2002
PRIMARY FINANCIALCity, STATE,

Prepared and presented proposals for clients.Answered customers’ questions and addressed problems and complaints in Built customer confidence by actively listening to their concerns and giving appropriate feedback.via phone.

COLLECTIONS/CUSTOMER SERVICE , 04/2000 to 04/2001
COLDATA COLLECTIONSCity, STATE,

Displayed courtesy and strong interpersonal skills with all customer interactions. Support customers with billing and account issues.Developed highly empathetic client relationships and earned reputation for exceeding collection goals.

RECEPTIONIST/COLLECTIONS , 02/1997 to 03/2000
HEILIG MEYERS FurnitureCity, STATE,

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Updated database with customer and sales information.Wrote sales slips and sales contracts.Computed accurate sales prices for purchase transactions.Managed quality communication, customer support and product representation for each client.Compiled weekly monetary reports and records for store managers.

Education
High School Diploma: HS/GED, Expected in
PHOENIX INDIAN SCHOOL - Phoenix, AZ
GPA:

HS/GED

Interests
Affiliations
Additional Information
    Skills

    Debt Resolution, Customer service, Data entry, Employee Management, Payroll, Warehouse knowledge.

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    resume Strength

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    Resume Overview

    School Attended

    • PHOENIX INDIAN SCHOOL

    Job Titles Held:

    • Administrative Management
    • Inventory Pulling
    • Inventory
    • IN HOUSE COORDINATER/ HR
    • CUSTOMER SERVICE
    • Receptionist,Payroll, Supervisor
    • Collections/Customer Service
    • Customer Service/Collections
    • CUSTOMER SERVICE /Collections
    • COLLECTIONS/CUSTOMER SERVICE
    • COLLECTIONS/CUSTOMER SERVICE
    • RECEPTIONIST/COLLECTIONS

    Degrees

    • High School Diploma

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