Administrative Coordinator/Scheduler Resume Example
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ADMINISTRATIVE COORDINATOR/SCHEDULER
Professional Summary
Certified Medical Billing and Administrative Coordinator versed in ABA Therapy. Administrative office management. Highly knowledgeable in areas of Scheduling, Billing, EOB, Customer Service.. Skillful coordinator of staff, resources and daily operations. Works Effectively with team members in ensuring operational and service excellence.
Skills
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Work History
Dec 2018 - CurrentAdministrative Coordinator/SchedulerIconma, L.L.C. - Bellevue , WA
- Handled patient scheduling, check-in, check-out and processing
- Prepared detailed documents and reports in adherence administrative processes
- Responded to questions and managed communications with patients and parents
- Performed billing, collection and reporting functions for the office
- Addressed questions and managed communications with patients and insurance agents
- Verified insurance coverage and obtained pre-authorizations
- Used Central Reach and Theralytics to schedule patients
- Checked patients in and out and collected payments
- Reviewed new patient paperwork before scheduling appointments
- Oriented and trained new staff on proper procedures and policies
- Sanitized, restocked and organized rooms
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Received, screened and routed incoming calls
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Performed clerical duties, such as word processing, data entry, answering phones and filing
Dec 2018 - Oct 2019Administrative AssistantVivendi - Dallas , TX
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Maintained the general ledger of accounts receivable and payable
- Communications with Vendors and Crew's Certified in Excel, Quickbooks and Word Implemented approval process for invoices in accounts payable
- Resolved payment problems
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Performed general office duties,including answering multi-line phones, routing calls and messages and greeting visitors
- Reconciled account files and produced monthly reports to keep Owner informed about office operations
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Booked flights, car rentals and hotel accommodations for business travel for Huntington Lake Tree Servie
May 2016 - Sep 2018Office ManagerShaver Lake Cottages At The Point - City , STATE
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Composed, sent, received, and distributed correspondence through letters and emails
- Handled customer questions and complaints with professional courtesy
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Handled all incoming business and client requests for information
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Received, screened and routed incoming calls
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
- Solved problems timely and effectively, ensuring customer satisfaction
Nov 2002 - Apr 2016Administrative Assistant/ResevationsShaver Lake Vacation Rentals - City , STATE
- Provided customers with information about availability and pricing
- Handled billing information over phone
- Resolved various issues and discrepancies for customers
- Assisted customers with making reservations and entered reservation details into computer system
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
- Provided follow through on all calls with confirmations and dissemination of requested information
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Education
2016No Degree: Medical Billing And Coding ProgramClovis Adult Education | City, State
Certificate received for MS Excel, MS Word, Quickbooks, Medical Terminology, Medical Billing and Coding, HIPPA Certified
1998Associate of Arts: General StudiesFresno City College | City, State
1993DiplomaClovis West High School | City, State
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Resume Overview
School Attended
- Clovis Adult Education
- Fresno City College
- Clovis West High School
Job Titles Held:
- Administrative Coordinator/Scheduler
- Administrative Assistant
- Office Manager
- Administrative Assistant/Resevations
Degrees
- No Degree : Medical Billing And Coding Program
Associate of Arts : General Studies
Diploma
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