Experience higher education professional with proficiency in customer service, administrative and budget organization as well as student mentorship and supervision.
Microsoft Office (Word, PowerPoint, Excel, Outlook)
Customer Service Oriented
Works Well Under Pressure
Social Media Knowledge
Student Supervision and Hiring
Excellent Communication Skills
Project Planning and Organization
10/2016 to Current
Administrative Coordinator/Residential EducationDePaul University － Chicago, IL
Provide oversight and direction for the 9 residence halls monthly budget reconciliation process including the use of Image Now.
Assist the Director with planning and management of $200,000 budget
Submit quarterly budget status report to director.
Facilitate staff on the use of Mobius and other office based tools.
Manage and develop programming the department's 12 EDGE student members and student team lead.
Assign and supervise completion of all EDGE projects.
Attend EDGE meetings and training's.
Supervise and coordinate department daily operations with student office assistants.
Manage centralized processes, including supply orders, work orders, room reservations, hiring and termination procedures for student and professional staff, and residence hall flyer approval and distribution.
Coordinate planning of the Annual Academic Recognition Reception, and quarterly academic outreach to residential students.
Edit website content for the department.
Serve on departmental Recognition and divisional Communication committees.
Assist in interview and preliminary selection process for new RD candidates
Process and submit quarterly RA stipend
Approve all ResEd Office Assistant digital time sheets
10/2014 to 10/2016
Assistant Manager/Document ServicesDePaul University － Chicago, IL
Assist Lincoln Park campus key operators helping them resolve copier problems
Ensure all wire pulls, card reader connections, and proper power has been provided to department machines
Support users to streamline workflow and arranges for onsite training when requested by the customer.
Enter service information into the department database for tracking of over 100 plus copiers
Direct 4 student clerks on retrieval of all meter readings and other various data into the department database.
Maintain records of current on-site inventory of all LPC equipment to ensure that service never suffers due to a lack of supplies.
Assist in ordering all supplies for lincoln park office.
Serve as primary supervisor of both campus operations when the Manager is not present.
Directly advise and manage Campus Copy Center operations on lincoln park campus.
Facilitate customer service training for all part time and student copy center staff.
Hire and train student employees, open and close copy center store as well as audit daily transactions.
Work with multiple service vendors for continually maintenance of campus machinery and equipment
Developed digital marketing strategy for Campus Copy Center
Evaluated and updated copy center inventory to reflect more cost effective and high demand customer needs
Process and approve all work hours for both part time and student employee direct reports
01/2014 to 10/2014
Document Services ClerkDePaul University － Chicago, IL
Help Students and University Faculty with copy/print services
Provide departmental support for Document Services printers across Lincoln Park and Loop campuses.
Education and Training
Masters of Education: CounselingDePaul University － Chicago, IL, USAConcentration in College Student Development
Bachelor of the Arts: SociologyUniversity of Illinois Urbana － Champaign, IL, USA
Ilinois Leadership Center Participant, 11/2008-10/2009
I-Negotiate Program; Pilot program for the Illinois Leadership Center to learn effective negotiation tactics Actively applied the learned negotiation tactics to simulated situations
Imprint Program; Learned the importance of mentoring, networking, and coaching to make a successful transition from college to career
Integrity Program; Self evaluated personal ethics within a group to help apply to real world situations and future leadership positions
Ignite Program; Applied systems thinking skills to assess possible solutions to bring in volunteers for a local rape crisis center
Insight Program; Participated in activities that built qualities for leading and recognizing values
Resonated Sound Poetry Club Treasurer, 2008-2009
National Black Caucus Scholarship Recipient, 2007-2008
Committee Memberships and Activities
Chicago Quarter Staff Professional, 2017-Present
DePaul BUILD Diversity Certificate Program Participant, 2017-Present