administrative coordinator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused Administrative leader offering 5 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.

  • Supervision & leadership
  • Schedule management
  • Planning & organizing
  • Proficient in Excel, Microsoft Word
  • Communication
  • Organization
  • Employee training
  • Data entry
  • Accounts payable and receivable
  • Office inventory management
  • Calendars management
  • Travel administration
Administrative Coordinator, 05/2020 - Current
Brown And Caldwell Chattanooga, TN,
  • Supervised staff performing daily activities.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Followed up with patients and confirmed appointments.
  • Routed calls and correspondence to appropriate medical staff.
  • Answered phone calls and took messages for staff members.
  • Instructed patients regarding how to prepare for appointments.
  • Assisted patients with canceling and rescheduling appointments.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Applied behavioral analysis techniques to reduce behavioral concerns in clients.
  • Collected data to identify and treat behaviors of concern for individuals diagnosed with autism spectrum disorders.
  • Discussed replacement strategies to increase desired behaviors and transfer skills to family and community providers.
  • Translated client documents between languages.
Personal Care Assistant, 11/2018 - Current
St. Mary's Health Care System Inc. Athens, GA,
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Assisted with meal planning to meet nutritional plans.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Laundered clothing and bedding to prevent infection.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Supported bathing, dressing and personal care needs.
  • Followed safe lifting and transferring techniques to transport residents.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
Customer Experience Specialist, 01/2020 - 04/2022
Metroplus Health Plan Hartford, CT,
  • Guided customers through troubleshooting, navigating company site and using services.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Assisted customers with making payments or completing orders in system.
  • Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
  • Communicated with customers via phone, email and online chats.
  • Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
  • Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
  • Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
Lead Guest Service Representative, 12/2018 - 12/2021
Hilton Hotels Corporation City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Maintained knowledge of local activities and events to educate guests on options.
  • Answered guest inquiries regarding hotel offerings and services.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Identified issues and established facts to produce practical decisions and solutions for guests.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Facilitated successful front desk operations for high-volume hotel.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Education and Training
Master of Arts: Public Health, Expected in 05/2025
St. Catherine University - Saint Paul, MN
Status -
Bachelor of Arts: Clinical Psychology, Expected in 05/2022
Augsburg University - Minneapolis, MN,
Status -
Associate of Arts: Psychology , Expected in 05/2020
Normandale Community College - Bloomington,
Status -
English :
Native/ Bilingual:
Negotiated :
Somali :
Native/ Bilingual:
Negotiated :
  • Lettered in Academics during High School graduation
  • Maintained on the honor roll during community college
  • Received a full-ride scholarship to Augsburg University
  • Received my "Becoming the Voice of Delta" Certificate (May 2020).
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • St. Catherine University
  • Augsburg University
  • Normandale Community College

Job Titles Held:

  • Administrative Coordinator
  • Personal Care Assistant
  • Customer Experience Specialist
  • Lead Guest Service Representative


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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