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Administrative Coordinator Resume Example

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ADMINISTRATIVE COORDINATOR
Professional Profile

Dedicated and focused Administrative Coordinator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.



Qualifications

MS Office (Word, Excel, Power Point)

Report writing

Ability to prioritize

Self-directed

Motivational leadership style

Time management ability

Service-minded

Inventory control

Relevant Experience
  • Managed team of twenty personnel.
  • Achieved record growth in Aesthetic Services.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of ten + employees.
  • Created new manual for documenting all spa products.
  • Won Employee of the Year award for highest sales in Aesthetic Services.
  • Supervised groups of up to 8 children from three months to two years of age.
  • Achieved four-star customer satisfaction rates for facial and massage services.
  • Selected by management to complete certification for high frequency instrumentation operation.
  • Consistently received positive performance reviews from guests on online rating sites.
  • Achieved record growth in service sales.
  • Recognized by executive leadership for increasing provider satisfaction through scheduling and support services.
  • Developed and implemented company's first provider newsletter outlining core measures and company policies.

Experience
Administrative Coordinator, 07/2015 to Current TeamHealth － Baltimore, North Carolina
  • Provide high level Administrative support
  • Analyzed program effectiveness with standard metrics.
  • Maximized employee retention by creating positive work environment.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Created PowerPoint presentations used for business development.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.Managed the day-to-day calendar for the Facility Emergency Medical Director.
  • Received and distributed faxes and mail in a timely manner.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
Central Scheduler, 07/2014 to Current The Outer Banks Hospital － Nags Head, NC
  • Scheduling patient appointments for varying modalities according to acuity and availability.
  • Confirmation of referrals and authorization for insurance purpose.
  • Managed incoming and outgoing calls for busy Radiology Department.
  • Updated patient accounts and information for insurance, appointment and confirmation purposes.
Unit Secretary/CNA , 08/2008 to 07/2015 The Outer Banks Hospital － Nags Head, NC
  • Made copies, sent faxes and handled all incoming and outgoing correspondence for patient placement to higher level of care facility.
  • Prioritize tasks due to acuity/time restraints
  • Report/chart correlation
  • Patient education
  • Maintaining information flow between patient/RN/MD
  • Patient/family satisfaction
Esthetician, 09/2007 to 08/2008 Shear Genius － Nags Head, NC
  • Inventory management/ordering,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Informed guests of spa services, programs and activities over the phone and in person.
  • Coordinated and booked all spa service appointments for individual and group clients.
  • Meticulously entered client and service information when booking appointments.
  • Suggested and sold salon services and retail products to customers.
  • Assisted salon leader with tracking salon retail sales.
  • Worked a flexible schedule to accommodate salon needs.
Esthetician, 06/2007 to 06/2015 Freelance － Kill Devil Hills, NC
  • Provided accurate product and merchandise information to customers.
  • Suggested and sold salon services and retail products to customers.
  • Verified end-of-day reports against credit and cash profits.
  • Executed all daily opening and closing procedures.
  • Organized salon paperwork and office files.
  • Monitored and tracked salon product contracts and deliveries.
  • Worked a flexible schedule to accommodate client needs.
  • Mailed client forms and salon promotional documents.
  • Preformed spa services.
Lead Teacher, 08/2003 to 06/2007 Better Beginnings Learning Center － Kitty Hawk, North Carolina
  • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
  • Established a safe play environment for the children.
  • Distributed quarterly educational assessments, similar to report cards, to each parent.
  • Supervised children on field trips to local parks, fire stations and zoos.
  • Encouraged children to be understanding of others.Maintained a child-friendly environment with access to outdoor activities.
  • Completed all required documentation for the National Head Start program.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Worked closely with the site director, family care workers, classroom teaching team and other specialists.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Esthetician/Make-Up Artist, 01/1997 to 07/2003 Freelance － Baltimore, Maryland
  • Meticulously entered client and service information when booking appointments.
  • Provided accurate product and merchandise information to customers.
  • Suggested and sold salon services and retail products to customers.
  • Continually updated spa forms and brochures with the most current information.
  • Verified end-of-day reports against credit and cash profits.
  • Executed all daily opening and closing procedures.
  • Organized salon paperwork and office files.
  • Monitored and tracked salon product contracts and deliveries.
  • Worked a flexible schedule to accommodate client needs.
Lead Esthetician/Store Manager, 01/1992 to 01/1997 I Natural Cosmetics － Owings Mills, Maryland
  • Responsible for Daily Business Operations, Maintain State Board Property Standards of Operation, Appointment Making/Scheduling, Training/Continuing Education for Employees, Payroll Approval, Client Retention, Meeting and Exceeding Sales Goals, Workflow Management, Inventory/Budget Management, Managing up to 20 employees at 2 locations.
  • Managed team of twenty of professionals.
  • Served as mentor to junior team members.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed a series of training sessions to advance from Lead Esthetician to Store Manager.
  • Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
Education
Bachelor of Science: Biology, May 2014 Elizabeth City State University － Elizabeth City, North Carolina, USA

Biology
Associate of Science: May 2011 College of the Albemarle － Elizabeth City, North Carolina, USA

Science
Select One: Aesthetics, 1990 Von Lee International School of Aesthetics － Pikesville, Maryland, USA GPA: Phi Theta Kappa *2009 National Honor Society Nov 1990 Esthetic Training 600+ hours

Esthetic Training 600+ hours
Certifications
  • BLS/CPR Certification

  • FEMA Certification: ICS 100,200,700 (Introduction to Incident Command)
Affiliations
  • Phi Thata Kappa
  • National Honor Society
Skills

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Resume Overview

Companies Worked For:

  • TeamHealth
  • The Outer Banks Hospital
  • Shear Genius
  • Freelance
  • Better Beginnings Learning Center
  • I Natural Cosmetics

School Attended

  • Elizabeth City State University
  • College of the Albemarle
  • Von Lee International School of Aesthetics

Job Titles Held:

  • Administrative Coordinator
  • Central Scheduler
  • Unit Secretary/CNA
  • Esthetician
  • Lead Teacher
  • Esthetician/Make-Up Artist
  • Lead Esthetician/Store Manager

Degrees

  • Bachelor of Science : Biology , May 2014
    Associate of Science : May 2011
    Select One : Aesthetics , 1990

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