Successful and highly capable administrative professional, knowledgeable, articulate communicator with demonstrated experience of leadership. Maintains strong decision-making and problem-solving abilities, as well as excellent time management. Equipped to perform within fast-paced and diverse work environment. Accomplishments with adapting to new procedures and providing exceptional customer service.
Serve as primary point of contact and provide administrative support and office management of the day-to-day operations for the office staff, physicians and call center. Demonstrate a high level of administrative support to the company in a demanding, multi-faceted, face paced environment.
Monitor inbound and outbound call volume and to ensure service levels are being met
Assist in facilitation of member activity as assigned
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