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administrative coordinator resume example with 9 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Successful and highly capable administrative professional, knowledgeable, articulate communicator with demonstrated experience of leadership. Maintains strong decision-making and problem-solving abilities, as well as excellent time management. Equipped to perform within fast-paced and diverse work environment. Accomplishments with adapting to new procedures and providing exceptional customer service.

Skills
  • Travel administration
  • Calendars management
  • Office inventory management
  • Proficient in Microsoft office
  • Employee training
  • Data entry
  • Project management
  • Schedule management
  • Event coordination
  • Work ethic
  • Team building
Education and Training
Montgomery College Rockville, MD Expected in : General Studies - GPA :
Duval High School Lanham, MD Expected in 05/2002 High School Diploma : - GPA :
Experience
American Society For The Prevention Of Cruelty To Animals - Administrative Coordinator
Los Angeles, CA, 03/2019 - 03/2021

Serve as primary point of contact and provide administrative support and office management of the day-to-day operations for the office staff, physicians and call center. Demonstrate a high level of administrative support to the company in a demanding, multi-faceted, face paced environment.

  • Serve as liaison and first point of contact for the office staff, physicians and call center.
  • Answer phones, assist clients, resolve conflicts, and assist staff as needed.
  • Maintain effective and proactive communication with executive staff and physicians as needed.
  • Provide high level of support to staff and senior management by scheduling patient appointments, and maintaining accurate calendars.
  • Provide excellent time management skills with meeting designated deadlines.
  • Manage office flow and procurement.
  • Oversee incoming correspondence,sort and distribute mail.
  • Work collaboratively as a team player in addition to provide additional administrative support.
  • Prioritize multiple diverse work assignments and projects as required.
  • Monitor and maintain all office supplies in addition to maintaining office equipment.
Clean Harbors, Inc. - Customer Service Manager
Santa Fe Springs, CA, 07/2017 - 03/2019

Monitor inbound and outbound call volume and to ensure service levels are being met

  • Maintain quality monitor scores and Customer Satisfaction of at least 95%(Passing Grade of each call)
  • Communicate effectively with company personal, member, and professions at all level
  • Ability to multi-task, to have professional Time Management, and maintain records in a well-organized manner and also enjoying working in a fast-paced environment and meet assigned deadlines
  • Answers all the inquires by clarifying information, researching, locating, and providing relevant information
  • Obtains all health insurance information and appropriate authorizations needed for services as appropriate
  • Lead team of Customer Representative to align to and execute on company priorities also have maintained compliance with company's policies and procedures
  • Conduct weekly and monthly meetings to maintain adherence goals
  • Provide 1 on 1 coaching on weekly basis to each team member and regular feedback to representatives regarding overall performance
  • Set direction, manage workload and team priorities
  • Work with Senior Manager and Director to schedule and organize personnel to effectively monitor associates
  • Schedule and assigned work assignment on daily basis to meet production level and exceeds quality standards
  • Ability to Track and monitor performance of Individuals to develop periodic and yearly evaluation
  • Do 15 to 25 Direct & In Direct Reports, performance appraisals, promotions, salary recommendations and terminations
  • Knowledge of computer operations and other standard office equipment
  • Ability to create an atmosphere of excitement, professionalism, and mutual support among coworkers
  • Have adequate knowledge of designing an effective training program
  • Eager and Willing to add to their Knowledge Base and Skills
  • Document notes and make updates into a large electronic sites
  • Maintains contact with the Executive Director or Practice director, QA Department and WFM regarding important issues
Waystation - Clerical Unit Facilitator
City, STATE, 09/2011 - 01/2017

Assist in facilitation of member activity as assigned

  • Assist with medication monitoring and money management planning according to policy.
  • Assist with arranging and providing transportation.
  • Provide, coordinate and develop the following services for and with assigned individuals: assessment,
  • Planning, linking, monitoring, advocacy and care both internal to Way Station's program and through external
  • Social service agencies.
  • Support implementation activities of the Day Programs Management Plan.
  • Facilitate social/recreation activities as scheduled.
  • Facilitate the development and implementation of individual plans of assigned members to meet the member's
  • Needs, interests and goals and coordinate communication and activity amongst staff working together with assigned members.
  • Assess for the potential of crisis and assist in implementing crisis intervention actions as appropriate.
  • Work with Resource Coordinators to facilitate process of obtaining and maintaining entitlement linkage for Way
  • Station members as assigned. Connect members with relevant agencies outside WSI as needed.
  • Maintain current, accurate and complete documentation related to all service functions.

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Resume Overview

School Attended

  • Montgomery College
  • Duval High School

Job Titles Held:

  • Administrative Coordinator
  • Customer Service Manager
  • Clerical Unit Facilitator

Degrees

  • High School Diploma

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