administrative coordinator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.

  • Research and Analysis
  • Leadership and Change Management
  • Administrative and Clerical Support
  • Adaptable, Flexible, and Resilient
  • Account Analysis
  • Claims Processing
  • Microsoft Office
  • Error Resolution
  • Patient Confidentiality and Data Security
  • Time Management
  • Team Management and Collaboration
  • Presentation Preparation
  • Articulate Verbal and Written Communication
  • Electronic Dental Record (EDR)
  • Electronic Practice Management (EPM)
Work History
Administrative Coordinator, 10/2013 to 07/2020
Beth Israel Lahey HealthHaverhill, MA,
  • Provided ongoing training support to all front office staff
  • Collaborated in timely processing of billing and accounts receivables.
  • Handled patient scheduling, check-in, check-out and processing.
  • Responded to questions and managed communications with patients and dentists.
  • Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Mentored office employees on proper administrative procedures and how to use programs such as Dentrix and Eaglesoft, keeping operations consistent and efficient for maximum performance.
  • Performed billing, collection and reporting functions for office generating over $10 million annually.
  • Completed enrollment/credentialing and re-credentialing applications.
  • Extensive knowledge of dental treatment planning, claims and pre-authorization process
  • Investigated unpaid and underpaid claims, as well as completed appeal process.
  • Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
  • Verified and reconciled service charges with insurance companies and payment providers.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Facilitated scheduling of patient appointments to meet daily and monthly production goals.
  • Encouraged and managed cooperation between front office and back office staff.
  • Organized clinical meetings for staff and coordinated availability of conference rooms for participants.
  • Achieved specific team objectives and collection activity.
  • Kept high average of performance evaluations over 7 years.
  • Maintained complete documentation for permanent records and auditing purposes.
Stylist Sales Associate, 11/2012 to 02/2014
Ascena Retail GroupBranson, MO,
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Connected and engaged with customers to understand styling needs.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Met or exceeded individual financial and credit goals while contributing to store's bottom line.
  • Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
  • Translated inspiration into action by solving customer styling needs.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Advised client base of new products and seasonal fashions to increase store sales.
Administrative Assistant, 01/2008 to 08/2012
Docgo Inc.Rosedale, MD,
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
  • Implemented updated policies and practices for organization and monitored effect.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for owner.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Performed research to collect and record industry data.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
Associate of Arts: Sociology, Expected in 05/2022 to Bakersfield College - Bakersfield, CA
  • Dean's List
  • 4.0 GPA
  • summa cum laude graduate
  • Relevant Coursework: Minority Relations, Problems of Modern Society & Gender Studies
Associate of Arts: Liberal Arts And Sciences, Expected in 05/2022 to Bakersfield College - Bakersfield, CA
  • Dean's List
  • 4.0 GPA
  • summa cum laude graduate
  • Relevant Coursework: Small Group Communications
Certificate of Achievement: Psychology, Expected in 05/2022 to Bakersfield College - Bakersfield, CA
  • Dean's List
  • summa cum laude graduate
  • 4.0 GPA
  • Relevant Coursework: Social & Behavioral Statistics, General Psychology, Biological Psychology, Research Methods for Social & Behavioral Sciences, & Social Psychology

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Resume Overview

School Attended

  • Bakersfield College
  • Bakersfield College
  • Bakersfield College

Job Titles Held:

  • Administrative Coordinator
  • Stylist Sales Associate
  • Administrative Assistant


  • Associate of Arts
  • Associate of Arts
  • Certificate of Achievement

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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