Received calls from customers regarding cable bills or services. Addressed customer inquiries with regard to service changes. Reviewed customer invoices upon customer request. Informed qualified customers of upgrades and/or available promotions. Prepared work order for service problems.
Placement of families and individuals from shelters into homes. Monitored the consumers on a monthly basis. Referred consumers to programs created to assist low income families with a variety of services. Confirmed that all bills and rental portions are paid every month. Conducted home visits. Assisted consumer with sustaining a stable and productive life style. Assured that consumers remained compliant with the guidelines of the program. Assisted in general office operations.
Prepared correspondence via dictation. Maintained CEO schedule, planned all travel arrangements (business and personal). Coordinated lodging, transportation, car rentals, flights, train, and limousine service. Processed travel expense forms. Recruited, retained and developed staff. Identified and drove creative solutions for problems. Planned, coordinated and controlled daily operations of the organization. Organized meetings. Represented the company at industry meetings. Planned and managed event logistics. Handled telephone inquiries. Documented business requirements, functional specifications and training procedures. Prepared marketing presentations. Prepared updates and revisions to employee manuals and orientation packets. Applied for and maintained Professional Certifications. Maintained employee files and contracts (agreements). Health Insurance and 401K Plan Administrator.
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