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administrative coordinator resume example with 16 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
  • Ability to balance workloads efficiently. Able to work in a continually changing work environment. Ready to learn programs and processes in an efficient, timely manner.
  • Ability to maintain strict levels of confidentiality in handling sensitive information.
  • Flexible, willing to take on more responsibilities as needed, and devote the time necessary to complete deadlines.
  • Energetic Administrative Coordinator skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in SAP and Common Financial System.
Skills
  • Strategic Planning
  • Policy and procedure modification
  • Data Collection
  • Staff scheduling procedures
  • Inbound phone call handling
  • Schedule Management
  • Travel arrangements
  • Appointment Scheduling
  • Managing office supply inventory
  • Data Confidentiality
  • Filing
  • Travel Administration
  • Scheduling
Work History
01/2018 to Current Administrative Coordinator Anheuser-Busch Inbev | Miami, FL,
  • Maintain office budgets for Division of Community Engagement and its programs for state and foundation accounts.
  • Use PeopleSoft Finance and Human Resources (HR) to run data warehouse reports and HR reports.
  • Closely monitor the campus financial calendar to ensure compliance with financial deadlines.
  • Prepare and process deposits, petty cash reimbursements, and direct pay vouchers following university policy and procedures.
  • Provide calendar support to Associate Vice Presidents (AVP), Director, Government Relations, schedule meetings, and appointments; prioritize meeting requests.
  • Prepare materials for meetings.
  • Serve as backup for Executive Assistant.
  • Coordinate meetings per by reserving conference rooms and sending electronic meeting invitations to participants.
  • Provide support to all division administrators, staff, and faculty.
08/2009 to 01/2018 Export Customer Service Representative Cma Cgm Group | Dallas, TX,
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Work as a team member and help others to meet shipment goals.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Prepare NAFTA's and export documentation as needed.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Entered orders into SAP computer database system.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Investigated and resolved accounting, service and delivery concerns.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
07/2007 to 04/2008 Inside Sales Representative Martin Marietta | Tracy, IA,
  • Respond appropriately to customer questions, concerns, and comments.
  • Provide support to outside Military Account Manager by taking incoming customers calls and providing information regarding orders as needed.
  • Processed new client accounts, maintained changes, and filed documents.
  • Ensured customer orders followed government regulations.
  • Maintain sensitive information confidential.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
01/2004 to 07/2007 Military Customer Service Representative Amron International | City, STATE,
  • Develop and nurture relationships with military service members.
  • Scanned confidential documents into the electronic filing system and categorized them for retrieval and review.
  • Respond appropriately to customer questions, concerns, and comments.
  • Maintain and updated customer's databases.
  • Provide support to outside Military Account Manager by taking incoming customers calls and providing information regarding orders as needed.
  • Process new client accounts, maintain, implement changes, and file documents.
  • Responsible for researching products and acquiring pricing to submit quotes to customers.
  • Ensure orders follow government regulations via Prime vendor.
  • Provide order status, order tracking, submit invoices for payments.
  • Knowledgeable in various Federal/Government/Military procurement methods & regulations, including Prime Vendor Program, GSA, and different contracting methods.
  • Liaison with internal departments to ensure customer satisfaction, including shipping/receiving, accounting, and purchasing.
  • Maintain high security for customer's sensitive information to be extinguished.
Education
Expected in No Degree | Spanish Palomar College, San Marcos, GPA:

Fall 2020 Student

Expected in No Degree | Cal State San Marcos, San Marcos, GPA:
Expected in 06/1998 High School Diploma | San Marcos High School, San Marcos, GPA:

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Resume Overview

School Attended

  • Palomar College
  • Cal State San Marcos
  • San Marcos High School

Job Titles Held:

  • Administrative Coordinator
  • Export Customer Service Representative
  • Inside Sales Representative
  • Military Customer Service Representative

Degrees

  • No Degree
  • No Degree
  • High School Diploma

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