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Administrative Coordinator Resume Example

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ADMINISTRATIVE COORDINATOR
Summary

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.

Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.

Highlights
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Flexible
  • Meticulous attention to detail
  • Professional and mature
  • Strong problem solver
  • Works well under pressure
  • Social media knowledge
  • Appointment setting
  • Database management
  • Customer service-oriented

  • Meeting planning
  • Travel administration
  • Administrative support specialist
  • Business correspondence
  • Scheduling
Accomplishments

Supported CFO through personal document management, calendar organization and collateral preparation for meetings.

Decreased costs by 40% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.

Formally recognized for playing an instrumental role in the implementation of cost savings measures.

Experience
Administrative Coordinator10/2014 to 05/2015Company NameCity, State
  • Scheduled Board of Directors meetings and assisted with meeting materials and agendas.
  • Served as a liaison between company president and clients regarding client accounts and new business
  • Initiated and updated yearly dealer agreements and dealer applications.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Served as a professional representative of the CEO to executive clients, investors and board members.
Independent Contractor01/2011 to 01/2014Company NameCity, State
  • Independent Contractor for the State of Oregon Life Coach for Developmental Disabled Adults
  • Helped Maintain daily living schedules
  • Created lists and tasks to keep clients on track of goals
  • Job coaching
  • Volunteered with clients at several Portland hospice locations.
  • Organized work projects around client's house.
  • Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.
  • Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.Cooperated with other health related agencies and organizations in community activities.
  • Expertly planned, coordinated, organized and directed all operations of the agency.Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
Executive Assistant01/2010 to 01/2011Company NameCity, State
  • Served as a professional representative of the CEO to executive clients, investors and board members.
  • Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
  • Managed desktop publishing and proposal and memo typing.
  • Served as the single point of contact for project scheduling and changes.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
Client Service Coordinator01/2007 to 01/2009Company NameCity, State
  • Instrumental in streamlining and systematizing inter-departmental communications for Animation Company undergoing expediential growth.
  • Responsible for the planning, organization, and execution of all company events which included open house, lunch and learns, employee appreciation, Premier of Coraline, holiday parties and all executive meetings between CEO Travis Knight and high profile movie industry investors and commercial clientele.
  • Entrusted with over $250,000 credit line for Premier Events.
  • Worked with Director of Admin Services on multiple production tasks including portfolio reviews, expense accounts, contract relationships, and logistics.
  • Managed content deployment on Laika.com's internal homepage.
  • Buyer for all inventory items in the company store and worked with IT to create a new website within Laika for its employee store items.
  • Worked closely with Head of Marketing to implement new marketing products, select technology products, develop brand strategies, and designing custom media for Laika Entertainment.
  • Relied upon by company executives, department heads, employees and contractors as the go to person to get the job done.
Executive Escalations Supervisor01/2005 to 01/2007Company NameCity, State
  • Supervised and coached a team of 15 employees in executive escalations department.
  • Responsible for development of employees, training, mentoring and taking appropriate disciplinary actions when necessary.
  • Assisted in developing employee moral activities e.g., rewards and recognition.
  • Organized teams within escalation department to increase employee's skills sets and productivity while boosting employee moral.
  • Coached team members daily by listening in and assessing customer service calls resulting in increased positive outcomes and customer satisfaction.
  • Received positive recognition by numerous clients, subordinates, and upper management.
US Consumer Sales Associate01/2004 to 01/2005Company NameCity, State
  • Core responsibilities include: quoting of products and services, partner price catalog maintenance, premier page maintenance, proposal generation and delivery, ISV product certification updates, revenue tracking by account, forecast management, ISV deal management, customer experience escalations, and engagement with Dell services.
  • Responsible for customer recovery and retention via online services.
  • Online services include Email and Chat support.
  • Correspondence.
  • Focused on resolving complex customer service and support issues.
  • Maintained a high level of customer service (both to internal and external clients) to provide a memorable experience.
  • Provided support for International inbound and outbound call centers.
Testing Analyst01/2004 to 01/2005Company NameCity, State
  • Conducted a wide range of quality control tests and analysis to ensure that the software meets or exceeds specified standards and end-user requirements.
  • Interacted with 30 core and extended teams on a monthly basis regarding project issues.
  • Logged project schedules, defects, test metrics and quality metrics.
  • Drafted and revised test plans and scripts with consideration to end-to-end system flows.
  • Documented, evaluated, and researched test results.
  • Provided support for international inbound and outbound call centers.
Executive Assistant01/2003 to 01/2004Company NameCity, State
  • Assisted the owner in setting up all accounting, bookkeeping, business consulting, incorporation consulting, notary public, partnership consulting, and insurance services.
  • Managed day-to-day office operations with direct supervision of three administrative staff members
  • Created standard operating procedure, administrative processes, company policies, and documentation for business activities
  • Managed credit accounts, bank accounts, and expenditures
  • Produced monthly billing, invoices, A/P, A/R, and account reconciliation.
Education
BA: Information Technology & Computer ScienceUniversity of PhoenixInformation Technology & Computer Science
Professional Affiliations
A track record of progressively successful experience in marketing, business administration, project management and quality analysis, make me an excellent candidate for a variety of projects. My goal is to obtain a position which will both challenge me and offer stability and growth potential.
Skills

account reconciliation, accounting, administrative, Premier, Animation, A/P, billing, Bookkeeping, business consulting, catalog, homepage, Coach, coaching, com, competitive analysis, consulting, content, credit, clientele, clients, customer satisfaction, customer service, delivery, Dell, designing, documentation, Email, expense reports, hospice, insurance, inventory, listening, logistics, Director, marketing, meetings, mentoring, office, notary public, page, policies, processes, proposal, quality, quality control, QuickBooks, scripts, supervision, website

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Administrative Coordinator
  • Independent Contractor
  • Executive Assistant
  • Client Service Coordinator
  • Executive Escalations Supervisor
  • US Consumer Sales Associate
  • Testing Analyst

Degrees

  • BA : Information Technology & Computer Science

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