administrative coordinator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

  • HIPAA and OSHA regulations
  • Workflow management
  • Policy and procedure development
  • Performance metrics
  • Budget oversight
  • Mentoring and coaching
  • Managing medical practices
  • Hiring medical personnel
  • New hire training
  • Client consulting
  • Managing files and records
Administrative Coordinator, 03/2019 - Current
Aramark Corporation Gainesville, GA,
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Liaised between employees and upper-level management and resolved issues.
  • Managed administrative processes and prepared key reports and documentation.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Balance and maintain Quickbooks accounts.
  • Assist nurse manager with staying current with all accreditation standards and updates (including state of Maryland and CMS requirements).
  • Enters all postings, clinical clearance data and arranges daily schedules.
  • Responsible for the creation and completion of all operative reports.
  • Inventory and ordering of all office supplies.
  • Assists with patient care.
  • Manages all accounts receivable including but not limited to insurance and patient billing.
  • Manages all accounts payable with proficient knowledge of Quickbooks.
  • Maintains all employee records in a confidential and secure manner.
  • Maintains all marketing information and manages all social media pages.
  • Meets with the governing body on a bi-yearly basis to discuss all finances.
  • Created, implemented and updated as necessary the Employee Handbook.
  • Coordinates, implements, and maintains employee health insurance as a benefit for current and future employees.
  • Conducts insurance verifications on scheduled patients. Explains benefits to patients and collects any necessary deductibles, co-insurances, or co-pays prior to surgery.
  • Participates significantly in benchmarking/data collection studies.
Lead Technician / Assistant Practice Manager, 05/2012 - 03/2019
Blain Supply, Inc. Oak Creek, WI,
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Managed quality control and maintained high level of customer satisfaction.
  • Fostered relationships with patients and patient parents.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Observed pupils, visual acuteness, and extra-ocular movements to check patient status.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Wrote, edited and filed patient medical records, maintaining confidentiality.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Prepared patients and administered basic eye exam tests.
  • Assisted during in-office surgical procedures and collected ultrasound images.
  • Counseled patients in surgery and treatment plans.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Motivated staff by offering direction and providing constructive feedback.
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion while keeping medical information private.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
Front End Manager, 02/2010 - 05/2012
Revohealth Stillwater, MN,
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Reviewed employee performance and determined areas in need of improvement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Physical Therapy Technician, 02/2009 - 12/2010
Encompass Physical Therapy City, STATE,
  • Set up equipment and gear for physical therapy appointments according to treatment plans.
  • Helped with basic clinical needs and responded to patient requests.
  • Assisted patients during physical therapy procedures to restore function and reduce pain.
  • Followed up with patients about needs and appointments.
  • Advocated for all patient health, safety and rights.
Education and Training
High School Diploma: , Expected in 06/2010
South River High School - Edgewater, MD
Status -

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Resume Overview

School Attended

  • South River High School

Job Titles Held:

  • Administrative Coordinator
  • Lead Technician / Assistant Practice Manager
  • Front End Manager
  • Physical Therapy Technician


  • High School Diploma

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