LiveCareer-Resume

administrative coordinator resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Productive Administrative Coordinator with experience supporting projects with well-coordinated and performance-driven strategies for information and document management. Maximizes financial and operational compliance with expert knowledge. Excellent relationship-building and planning abilities.

Skills
  • Extensive experience in customer service, administrative support, team supervision and project management
  • Excellent command of Ms Office (Microsoft Excel, PowerPoint, Word, Outlook, Access), QuickBooks
  • Strong interpersonal and teamwork skills
  • Office Inventory Management
  • Presentation Preparation
  • Calendars Management
  • Handling Customer Complaints
  • Microsoft Office
  • Complex Problem Solving
  • Staff Development and Training
  • Multitasking and Organization
  • Workflow Optimization
  • Handling Complaints
  • Regulatory Compliance
  • Report Preparation and Analysis
  • Microsoft Office Suite
Experience
Administrative Coordinator, 06/2021 to Current
Bunge LtdChesterfield, MO,
  • Updates and maintenance of CRM system including data management, reports, queries, event registration set up, distribution of mass emails
  • Implement new initiatives in CRM to streamline process
  • Liaise with sponsor on entitlements
  • Updates and maintenance of WordPress based websites and member portals
  • Create and update online forms, surveys, brochures, information packages
  • Compose eblasts to promote events and courses
  • Create posts and manage social media via Hootsuite
  • Coordinate, monitor and record webinars
  • Compose and edit complex and sensitive correspondence, reports and documents.
  • Assist with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Work with finance department to file receipts and reimbursements.
  • Schedule and coordinate meetings, appointments and travel arrangements for managers and board members.
  • Prepare agendas and take notes at meetings to archive proceedings.
  • Summarize and analyze data from sources to create detailed documents, reports and high-level presentations.
  • Generate status reports for senior management activities critical to meeting project and departmental goals.
  • Draft proposals to secure new business opportunities.
  • Resolve member complaints or answer members' questions.
  • Participate in subordinates' tasks to facilitate productivity or help overcome difficulties.
Scheduling Coordinator, 05/2020 to 03/2021
Choptank TransportEaston, MD,
  • Developed effective scheduling processes to achieve production objectives and completed timely changes to schedules in central scheduling system to keep shifts properly staffed.
  • Communicated with clients and staff to inform of schedule changes, cancellations or additions.
  • Prepared proposals and amendment for contracts for prospective and existing students.
  • Developed and negotiated contract with the related department of the government for students.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Prepared and provided forecasting contract and scheduling reports to the senior management to inform on future needs of employees and workshops according to budgets and workloads, covering priority tasks.
  • Coordinated with other supervisors, combining group efforts to achieve goals and issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed and approved employees' timesheets; tracked scheduling hours for invoicing payroll processing.
  • Computed balances, totals or commissions to support accounting team.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Facilitated recruitment by supporting HR in the screening, interviewing and selection process to fill vacant roles
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Guided employees in handling difficult or complex problems.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Researched and prepared reports required or client.
  • Analyzed financial activities of department to share budgetary input with managers.
Corporate Communication and Marketing Manager, 08/2016 to 08/2020
Citizens Financial Group, Inc.Niantic, CT,
  • Implemented and managed the marketing program, specifically designed to boost health tourism, and designed to increase revenues and profitability by focusing on high margin cross sales and operation & travel packages for overseas patients
  • Developed marketing and communication campaigns which have historically increased international sales by an average of 35 percent over 12 months
  • Produced and distributed daily/weekly/monthly sales activity report
  • Responsible for resource planning and management for marketing and sales department including hiring/ interviewing, training, coaching, objective setting, and performance management
  • Oversaw hospital's social media accounts; created content for both printed and online, including hospital's blog page and relevant websites and online media marketing campaigns for local and international market.
  • Conducted research to determine ideal markets and events for services.
  • Prepared marketing campaign budgets with finance personnel.
  • Created marketing policies and procedures, evaluating and revising to maximize team efforts.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Supervised creation of marketing materials and collateral.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
Marketing Manager, 08/2014 to 05/2016
Bic CorpCharlotte, NC,
  • Led product management process for key account customers (forecasting, pricing, promotional activities, A&P budget, market, and competitor analysis)
  • Interviewed and hired talented individuals to add value to marketing team.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs managed every step to Route to Market for new launches
  • Formulated and launched marketing and promotional campaigns based on corporate objectives and market trends. to maximize profits
  • Developed and supervised marketing campaigns and events to maximize income and achieve audience targets and reported on results
  • Developed social media marketing strategies to help brand company and increase sales.
  • Managed creation of marketing materials, collateral and sales support tools for online, print and other media.
  • Prepared and sent proposals to prospective clients.
  • Represented company at local and trade association meetings to promote products.
  • Prepared monthly, quarterly and yearly sales and campaign performance reports to document sales volumes, potential sales and areas of proposed client base expansion.
  • Measured profitability of each product line and maintained current and accurate sales forecasts.
  • Delivered compelling sales presentations to demonstrate expert product knowledge.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Expanded personnel skill sets by mentoring marketing and sales team both individually and in groups.
Senior Brand Manager, 05/2012 to 07/2014
Ascend LearningJacksonville, FL,
  • Developed co-marketing programs with key brands, including their micro-websites, events, campaigns.
  • Defined and followed marketing and merchandising strategy for the exclusive brands, Méthode Jeanne Piaubert, Smashbox, Dr Brandt, Tous, Del Pozo, Robert Verino, Sampar and Cottage.
  • Collaborated with team to forecast based on sales and product profitability.
  • Managed new launches and promotion activities.
  • Coordinated overall margin growth, pricing strategies,
  • Established and managed yearly A&P and digital marketing budget
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Trained successful sales personnel to optimize marketing performance.
Project Coordinator, 06/2011 to 05/2012
B&G Foods, IncSaint Johnsbury, VT,
  • Managed portfolio of projects to drive on-time deliverables within scope and budget.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Used control tools to update and monitor project schedules.
  • Prepared monthly statistical analysis of market share, interpreted the data (by Nielsen reports)
  • Troubleshot and resolved non-technical issues using support documentation and training.
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Established and maintained quality performance metrics to meet objectives.
Assistant Brand Manager, 05/2008 to 06/2011
Te-HaCity, STATE,
  • Managed a variety of administrative and clerical solutions in a high-volume office
  • Assisted to localization of the global marketing strategies for local market according to the given guidelines for the global distributed brands such as Rene Furterer, Herbatint, Filorga, Interparfum, Givenchy
  • Provided administrative duties including correspondence reports, memorandums, charts, and calendars, answering telephone calls, and passing them on, managing appointments and Organizing travel arrangements for senior managers
  • Reported Sell-In & Sell-Out results and helped to maintain marketing communication activities by managing media investment for each brand.
  • Assisted brand marketing projects from planning stage through execution.
  • Collaborated with team to forecast based on sales and product profitability.
Education and Training
Administrative Science Bachelor of Economics: Economics, Expected in 01/2014 to Dokuz Eylul University - ,
GPA:
Languages
French:
Full Professional
Negotiated:
English:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Dokuz Eylul University

Job Titles Held:

  • Administrative Coordinator
  • Scheduling Coordinator
  • Corporate Communication and Marketing Manager
  • Marketing Manager
  • Senior Brand Manager
  • Project Coordinator
  • Assistant Brand Manager

Degrees

  • Administrative Science Bachelor of Economics

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