Administrative Coordinator Resume Example
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ADMINISTRATIVE COORDINATOR
Summary
To obtain a position that will enable me to grow, utilize my strong organizational skills, educational background, and the ability to work well with others.
Skills
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Experience
OhsuAstoria , ORAdministrative Coordinator08/2018 to Current
- Evaluated employee job performance and motivated staff to improve productivity.
- Under the direction of the Administrator, the Coordinator oversee the day to day operations of the practice.
- Coordinate workflow between front end, clinical and other support staff and ensures an efficient patient throughput.
- Provides an ongoing assessment of practice operations with suggestions for improvement as needed.
- Assist with all front desk functions as needed including but not limited to; answering phone calls, patient check-in/ check-out, scheduling of ancillary tests, and follow-up appointments.
- Collaborates with the Administrator/CFO and FPO Operations to ensure that administrative, operational, and financial expectations are aligned.
- Responsible for ordering supplies, processing requisitions, and creating purchase orders.
- Participate in the supervision, recruiting, hiring, and training for all practice staff.
- Create and coordinate staff schedules, vacations, routine, and emergency leaves with responsibility for training and coordinating personnel to ensure staffing coverage. Provide coverage for staff as needed to ensure efficient practice operations.
- Under the leadership of the Division Administrator, the Coordinator will participate in monitoring staff performance and providing feedback to staff
- Monitor staff attendance and assist with timekeeping.
- Hold regular staff meetings for feedback and problem-solving. Disseminate HR policies and updates in a timely manner.
- Investigate, document, and resolve all patient, staff, and provider issues/complaints taking case to Escalate issues and concerns as appropriate to the Division Administrator.
- Comply with all HIPAA and OSHA regulations as well as all compliance and safety guidelines.
- Align customer service goals with those of ColumbiaDoctors/FPO to assure one standard of care.
- Review charges to ensure proper CPT, ICD-10 codes, and modifiers are in place prior to submission
- Respond to patient billing issues by reviewing accounts
- Foster and encourage a culture of service to ensure the highest levels of patient, staff, and provider satisfaction.
Intermountain HealthcareHenderson , NVPractice Supervisor07/2015 to 08/2018
- Assist staff with patient requests and complaints and serve as patient advocate regarding billing and patient care issues.
- Assist with front-end initiatives, such as meaningful use, patient satisfaction, pay for performances, etc.
- Assist with day to day practice operations and responsible for assigned patient service activities and operational workflow.
- Assist with onboarding of new staff and physicians, such as access to systems, etc.
- Assist with physician credentialing and enrollment with managed care plans and federal payors as well as other licensing agency (i.e DEA, etc) Assist with supervision and training of practice staff.
- Provide backup coverage for practice manager and assist with staffing coverage as needed.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Cleveland ClinicDalton , OHMedical Secretary01/2014 to 07/2015
- Answered phones.
- Took messages and made appointments for office visits using IDX.
- Confirmed appointments.
- Ensured patient demographics and insurance, collected copays, referrals, co-insurance and self-pay balances prior to visits.
- Completed laboratory requisitions forms that were not on Crown system.
- Performed other duties as assigned by Operations Manager.
- Insurance verification/precertification, managed MD calendars made appointments for procedures and booked OR.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Bds MarketingEnglewood , COOffice Manager03/2005 to 01/2014
- Managed daily operations of a high volume pediatric office.
- Supervised a staff of 25 employees.
- Policy & Procedure Development.
- Scheduled meetings for doctors and staff.
- Staff training and supervision.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Education and Training
High School Diploma06/2002Memorial High School, City
Some College (No Degree):Elementary Education, SpanishNew Jersey City University, City
Credits Completed: 80
Languages
Bilingual. Fluent in English and Spanish
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Resume Overview
School Attended
- Memorial High School
- New Jersey City University
Job Titles Held:
- Administrative Coordinator
- Practice Supervisor
- Medical Secretary
- Office Manager
Degrees
- High School Diploma 06/2002
Some College (No Degree) : Elementary Education, Spanish
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