Administrative Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Exceling at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.
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Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Administrative Coordinator 3 after 5 months then to the Lead person for the Marriage Office after 2 years of employment.
Research
Multitasking
Customer Service
Administration
25% Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
25% Successfully established effective systems for record retention by creating database for daily correspondence tracking.
50% Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Standardized department filing system to increase efficiency.
Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
55% Developed and managed third-tier resolution process to resolve issues originating from the customer retention team.
15% Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
15% Handled and distributed all incoming and outgoing mail.
10% Managed desktop publishing and proposal and memo typing.
Open, read, and wrote answers to routine letters.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Investigated issues and problems and drafted responses to urgent requests.
Updated taxpayers information in database
5% Monitors Accounts Payable transactions.
50%Monitored children ages two months - one year old
5% Verifies the accuracy of disbursements and payment schedules
15%Greeted all the parents
10%Monitored all visitors coming in the facility
15%Maintained the cleanliness of the toddler section.
50% Managed desktop publishing and proposal and memo typing.
10% Open, read, and wrote answers to routine letters.
5% Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
35% Greeted customers, ascertained the nature of the visit and directed them to the appropriate personnel.
Managed multi-line phone system.
Answered general questions and scheduled appointments for eight tax preparers.
55% Effectively communicated with General and Sargent's, ensuring daily tasks were achieved.
25% Retrieved and updated attendance sheets
5% Designed spreadsheets in support of various mission essential events
5% Managed multi-line phone system.
10% Typed, edited, and filed general correspondence.
Coursework in Administrative Technology
Coursework in Human Resource and Business Administration
Information Technology Project Management
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School Attended
Job Titles Held:
Degrees
