Outgoing Health Administrative leader offering 8 years of experience prioritizing and delegating administrative tasks to drive goal-achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top-talent and cultivating an empowering and productive work culture. Professional and polite with upbeat attitude and resourceful approach to challenges. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable health operations.
Accomplishments
Women in Leadership Certificate, November 2019
Prisma Health Midlands
Child Life Certificate, August 2019
American Public University
Healthcare Provider Basic Life Saving CPR/AED, July 2018
American Heart Association
Skills
Leadership
Relationship Building
Strategic Planning
Writing & Implementing Policies & Procedures
Excellent communication skills (written and verbal)
Developing goals and objectives
Kronos
Lawson
EPIC
Appointment Scheduling
Staff scheduling procedures
Goal Setting
Networking with staff
Training & Development
MS Office
Flexible & Adaptable
Planning and Coordination
Work History
Administrative Coordinator, 09/2015 to 07/2020 Pepsico – Denver, CO,
Performed all office duties for the function of the Inpatient, Department and managed three clinical schedules Physical Therapy, Occupational Therapy, and Speech Language Pathology.
Coordinated patient scheduling and resolved customer service issues.
Assisted with implementing new department policies and procedures.
Conducted daily safety reports, New hire training, Manage payroll, Develop new patient caseload strategies, Assist with budget improvement,
Implemented new strategies for successful surveys for accreditation.
Addressed questions and managed communications with patients and insurance agents.
Prepared detailed documents and reports in adherence administrative processes.
Reduced intake processes time by developing application tracking and filing systems.
Coordinated travel itineraries, including flights, ground transportation, community tours, and hotel accommodations.
Transcribed meeting minutes for management's records.
Handled patient scheduling, check-in, check-out and processing.
Prepared and conducted daily safety and huddle reports to assist business leaders with key decision making and strategic operational planning.
Supervised and guided new employees on new hire training and responded quickly to questions, which improved understanding of job responsibilities.
Oversaw office inventory activities, including ordering, requisitions, stocking and shipment receiving.
Completed bi-weekly payroll for 20 employees.
Helped employees with day-to-day work and complex problems by applying motivational, analytical strategies and assist with patient mobility and transfers.
Established and updated work schedules to account for changing staff levels and expected workloads.
Certified Nurse Assistant, 07/2011 to 08/2015 St Luke's University Health Network – East Stroudsburg, PA,
Provided home health services for pediatric and adult patients.
Patient’s reports, dressing wounds, assisting with medical procedures.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Obtained client medical history, including medication information, symptoms and allergies.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in therapy activities with patients to boost mood, improve overall memory and provide light entertainment.
Reported changes in patient condition and needs and documented daily activities to support continuity of care.
Administrative Assistant Manager, 10/2012 to 07/2015 Allheart Health Services, LLC – City, STATE,
Managed Home Health office including office staff, performance management, training and development.
Performed regular reviews for client intake.
Maintained up to date medical files for clients and for recertification.
Prepared class materials and enrolled students for Certified Nurse Assistants and Phlebotomy classes.
Advertised home health company and created and maintained budgets.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Provided transportation, managing and scheduling appointments.
Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Worked to improve and enhance patient lives through effective and compassionate care.
Traveled to clients' homes to provide healthcare services and promote continuity of care.
Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
Planned and implemented community outreach and events to provide health education.
Education
Master of Health Administration: , Expected in 10/2018 University Of Phoenix - Tempe, AZ GPA:
Coursework Health Care Policy, Health Care Delivery Systems, Health Care Laws and Ethics.
Dean's List
Bachelor of Arts: Theatre/English, Expected in 06/2015 Coker College - , GPA:
Certified Nurse Assistant, Exercise Science: Certificate , Expected in 06/2011 Allheart Allied Health Education Center - Sumter, SC, GPA:
: Child Life Certificate, Expected in 01/2020 American Public University System - Charles Town, WV GPA:
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