(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Well-organized Administrative Coordinator proficient in functions of report making and data interpretation. Adaptable and friendly with a flexible schedule. Dedicated to establishing communication between management and staff members in the Acquire Brain Injury Department. Productive and focused Administrative leader offering Three years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.

  • Calendars management
  • Proficient in Excel, Word, PowerPoint,
  • Accounting ledger management
  • Data compilation
  • Data confidentiality
  • Data entry
  • File and data retrieval systems
  • Answering inbound calls
  • Schedule management
  • Office inventory management
  • Scheduling and calendar management
  • MS Office
  • Inventory management
  • Problem resolution
  • Supervision
  • Customer service
  • Administrative support
  • Relationship development
  • Communications
  • Team management
Education and Training
Bunker Hill Community College Charlestown, MA Expected in : Human Services - GPA :
North Shore Community College Danvers, MA Expected in 10/2010 GED : - GPA :
Brain Injury Association , Expected in 10/2018 : ABI Clinical Continuing Education Certificate - GPA :
Brain Injury Association , Expected in 10/2018 : ABI Clinical Continuing Education Certificate - GPA :

Overview of Neurodiagnostic Procedures ad Neurological Effects of ABI

Brain Injury Association , Expected in 11/2018 : ABI Clinical Continuing Education Certificate - GPA :

Substance Abuse and Acquired Brain Injury

Brain Injury Association , Expected in 12/2018 : ABI Clinical Continuing Education Certificate - GPA :

Functional Neuroanatomy Review

Providers Council , Expected in 2018 : Supervision And Leadership - GPA :
  • Communication and Leadership
  • Situational Leadership
  • Conflict Management
  • Team Building
  • Group Planning and Decision Making
  • Performance Evaluation
Brain Injury Association , Expected in 05/2019 : Scope of Acquired Brain Injury (ABI) - GPA :
United Kingdom United Kingdom & Tanzania , Expected in 05/2007 Health And Social Care : Psychology With Counselling - GPA :
  • First Aid/CPR
  • Human Rights Coordinator
  • MAP (Medication Administration Personelle)
  • Prevention and Safety
  • Housing Literacy Certificate
  • Home Health Aid Certificate
Pepsico - Administrative Coordinator
Jacksonville, FL, 06/2018 - Current
  • Supported accuracy and compliance by routinely auditing ABI and Credible.
  • Automated office operations, managing client correspondence, supplier record tracking and data communications.
  • Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
  • Developed application tracking and filing systems for staff to improve recruitment and intake efficiency.
  • Screened and interviewed candidates for key vacancies to identify top talent.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Strengthened office supply management and maintenance protocols to improve budget adherence.
  • Used Paylocity to organize vacation, sick leave and work-from-home timing for over 65 workers.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled all incoming mail and prepared outgoing mail.
  • Managed administrative processes and prepared key reports and documentation.
  • Filed electronic and hard copy documents to maintain accessible records.
  • Managed office supplies by restocking inventory when quantities ran low.
  • Collaborated in timely processing of billing and accounts receivables.
  • Coordinated special meetings and events on behalf of executive leaders.
  • Prepared meeting minutes to provide documentation of meetings.
  • Implemented and enforced organization policies to establish productive and consistent working environments.
  • Received requests and placed orders for office supplies after identifying budgetary requirements.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Collaborated with Caseworkers and finance to provide timely and efficient billing statements.
  • Monitored ABI and TA billing for accuracy and compliance, resolving identified discrepancies.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
Minnehaha County - Caseworker
Sioux Falls, SD, 09/2017 - 06/2018
  • Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
  • Liaised between individuals, families and service providers to best manage treatment services.
  • Monitored and documented status updates on health and wellbeing of each Participant under care or assessment.
  • Followed strict policies and procedures to maintain client confidentiality and keep data private.
  • Coordinated case management functions, including placement monitoring, crisis intervention and discharge planning.
  • Evaluated clients and formulated individualized service plans outlining short-term and long-term goals; coordinated discharge planning with medical staff and outside healthcare resources and partners.
  • Conducted intake interviews, including bio-psycho-social assessments, to determine clients' eligibility and suitability for program.
  • Coordinated between various entities to manage cases.
  • Maintained updated progress notes and case record, and documented Participant's progress in recreational activities, treatment plans, and education.
Amsurg Corp. - Residential Counselor, Nutritionist & Human Rights
Phoenix, AZ, 03/2012 - 09/2017
  • Develop Individual Support Plans ensuring that individuals are involved in identifying and developing goals.
  • Ensure that all documentation is completed in a timely manner as specified by both Agency and DDS policy and regulation.
  • Attend all team meetings for assigned individuals.
  • Support individuals in being fully integrated in their communities by assisting them in the use of community resources, establishing and maintaining personal relationships and facilitating opportunities to meet new people.
  • Administer and monitor individual medications in accordance with established regulations, policies and procedures.
  • Prepare weekly nutritious menu with full participation from the individual.
  • Ensured a positive routine is established and maintained toward optimum mental and physical wellness.
  • Ensure all Human Rights are implemented.
  • Provide direct care for residential program serving adults with mild to moderate intellectual disabilities.
  • Ensure the individual's stability, safety, health promotion and maintenance, as well as acquisition of community living skills.
  • Accompany residents on appointments and advocate for them during appointment.
  • Provide crisis intervention and routine medication administration.
  • Maintain cleanliness of home, providing assistance with cleaning rooms and common areas and fully cleaning areas that residents do not have the skills to complete.
  • Assist in all aspects of home life such as meal planning and preparation, budgeting and leisure time.
Bobs Discount Furniture - Office Assistant
City, STATE, 08/2010 - 03/2012
  • Enter customer orders into SAP system accurately and completely
  • Process payment to proper accounts. Encourage use of debit cards
  • Answer incoming calls and respond to customer queries in a timely and courteous manner
  • Schedule deliveries that are convenient for the customer’s and comply with company procedures
  • Maintain all open orders and courteously communicate status with customers
  • Responsible for security of cash and other legal tender. Prepare daily deposits in accordance with Company policies and procedures.
  • Work daily SAP reports according to Company requirements, which include but may not be limited to:
  • Sales order type reports, Fiduciary reports, Inventory flow reports, Sales associate type reports Assist Office Manager when needed
  • Assist with café, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom.

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Resume Overview

School Attended

  • Bunker Hill Community College
  • North Shore Community College
  • Brain Injury Association
  • Brain Injury Association
  • Brain Injury Association
  • Brain Injury Association
  • Providers Council
  • Brain Injury Association
  • United Kingdom

Job Titles Held:

  • Administrative Coordinator
  • Caseworker
  • Residential Counselor, Nutritionist & Human Rights
  • Office Assistant


  • Some College (No Degree)
  • GED
  • Health And Social Care

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