Well-organized Administrative Coordinator proficient in functions of report making and data interpretation. Adaptable and friendly with a flexible schedule. Dedicated to establishing communication between management and staff members in the Acquire Brain Injury Department. Productive and focused Administrative leader offering Three years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Skills
Calendars management
Proficient in Excel, Word, PowerPoint,
Accounting ledger management
Data compilation
Data confidentiality
Data entry
File and data retrieval systems
Answering inbound calls
Schedule management
Office inventory management
Scheduling and calendar management
MS Office
Inventory management
Problem resolution
Supervision
Customer service
Administrative support
Relationship development
Communications
Team management
Education and Training
Bunker Hill Community CollegeCharlestown, MAExpected in – –:Human Services - GPA:
North Shore Community CollegeDanvers, MAExpected in 10/2010 – –GED: - GPA:
Brain Injury Association , Expected in 10/2018 – –:ABI Clinical Continuing Education Certificate - GPA:
Brain Injury Association , Expected in 10/2018 – –:ABI Clinical Continuing Education Certificate - GPA:
Overview of Neurodiagnostic Procedures ad Neurological Effects of ABI
Brain Injury Association , Expected in 11/2018 – –:ABI Clinical Continuing Education Certificate - GPA:
Substance Abuse and Acquired Brain Injury
Brain Injury Association , Expected in 12/2018 – –:ABI Clinical Continuing Education Certificate - GPA:
Functional Neuroanatomy Review
Providers Council , Expected in 2018 – –:Supervision And Leadership - GPA:
Communication and Leadership
Situational Leadership
Conflict Management
Team Building
Group Planning and Decision Making
Performance Evaluation
Brain Injury Association , Expected in 05/2019 – –:Scope of Acquired Brain Injury (ABI) - GPA:
United KingdomUnited Kingdom & Tanzania , Expected in 05/2007 – –Health And Social Care :Psychology With Counselling - GPA:
Certifications
First Aid/CPR
Human Rights Coordinator
MAP (Medication Administration Personelle)
Prevention and Safety
Housing Literacy Certificate
Home Health Aid Certificate
Experience
Pepsico - Administrative Coordinator Jacksonville, FL, 06/2018 - Current
Supported accuracy and compliance by routinely auditing ABI and Credible.
Automated office operations, managing client correspondence, supplier record tracking and data communications.
Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
Developed application tracking and filing systems for staff to improve recruitment and intake efficiency.
Screened and interviewed candidates for key vacancies to identify top talent.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Evaluated employee job performance and motivated staff to improve productivity.
Strengthened office supply management and maintenance protocols to improve budget adherence.
Used Paylocity to organize vacation, sick leave and work-from-home timing for over 65 workers.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled all incoming mail and prepared outgoing mail.
Managed administrative processes and prepared key reports and documentation.
Filed electronic and hard copy documents to maintain accessible records.
Managed office supplies by restocking inventory when quantities ran low.
Collaborated in timely processing of billing and accounts receivables.
Coordinated special meetings and events on behalf of executive leaders.
Prepared meeting minutes to provide documentation of meetings.
Implemented and enforced organization policies to establish productive and consistent working environments.
Received requests and placed orders for office supplies after identifying budgetary requirements.
Liaised between employees and upper-level management and effectively resolved any issues.
Collaborated with Caseworkers and finance to provide timely and efficient billing statements.
Monitored ABI and TA billing for accuracy and compliance, resolving identified discrepancies.
Liaised with IT and human resources teams to establish best practices for new employee onboarding.
Minnehaha County - Caseworker Sioux Falls, SD, 09/2017 - 06/2018
Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
Liaised between individuals, families and service providers to best manage treatment services.
Monitored and documented status updates on health and wellbeing of each Participant under care or assessment.
Followed strict policies and procedures to maintain client confidentiality and keep data private.
Coordinated case management functions, including placement monitoring, crisis intervention and discharge planning.
Evaluated clients and formulated individualized service plans outlining short-term and long-term goals; coordinated discharge planning with medical staff and outside healthcare resources and partners.
Conducted intake interviews, including bio-psycho-social assessments, to determine clients' eligibility and suitability for program.
Coordinated between various entities to manage cases.
Maintained updated progress notes and case record, and documented Participant's progress in recreational activities, treatment plans, and education.
Amsurg Corp. - Residential Counselor, Nutritionist & Human Rights Phoenix, AZ, 03/2012 - 09/2017
Develop Individual Support Plans ensuring that individuals are involved in identifying and developing goals.
Ensure that all documentation is completed in a timely manner as specified by both Agency and DDS policy and regulation.
Attend all team meetings for assigned individuals.
Support individuals in being fully integrated in their communities by assisting them in the use of community resources, establishing and maintaining personal relationships and facilitating opportunities to meet new people.
Administer and monitor individual medications in accordance with established regulations, policies and procedures.
Prepare weekly nutritious menu with full participation from the individual.
Ensured a positive routine is established and maintained toward optimum mental and physical wellness.
Ensure all Human Rights are implemented.
Provide direct care for residential program serving adults with mild to moderate intellectual disabilities.
Ensure the individual's stability, safety, health promotion and maintenance, as well as acquisition of community living skills.
Accompany residents on appointments and advocate for them during appointment.
Provide crisis intervention and routine medication administration.
Maintain cleanliness of home, providing assistance with cleaning rooms and common areas and fully cleaning areas that residents do not have the skills to complete.
Assist in all aspects of home life such as meal planning and preparation, budgeting and leisure time.
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School Attended
Bunker Hill Community College
North Shore Community College
Brain Injury Association
Brain Injury Association
Brain Injury Association
Brain Injury Association
Providers Council
Brain Injury Association
United Kingdom
Job Titles Held:
Administrative Coordinator
Caseworker
Residential Counselor, Nutritionist & Human Rights
