administrative business manager resume example with 17+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service, conflict management skills, and over fifteen years of departmental and management support, project management and event planning experience.
Skills
Verbal and Written Communication
Database Maintenance
Multitasking and Prioritization
Judgment and Decision Making
Microsoft Office Suite
Supply Inventory Control
Multi-Line Telephone Systems
Office Equipment Operation
Document and File Management
Appointment Coordination
Report Preparation
Administrative Procedures
Work History
02/2020 to CurrentAdministrative Business ManagerAlleare Consulting | Alexandria, VA,
Managed business license, resale permit and logo trademark compliances.
Coordinate with vendors to produce prototypes and product samples.
Design online store and manage product supplier communications.
Create original artwork for apparel graphics and company logo.
Established organizational mission and business vision for Think Sober Clothing Company.
Identify supplier quality to maintain tight cost controls and maximize business operational performance.
06/2019 to 01/2020Service One Operations Senior ManagerEmployers Group | City, STATE,
Provided leadership for continual management and employee training initiatives.
Served instrumental role in supporting client service managers, vendors and support staff in areas of member retention.
Created and presented member retention and forecast reports to Director of Operations.
Conducted communications to non-members, clients, and prospects for satisfaction survey results.
Supervised five customer service agents schedules, production goals and performance reviews.
Prepared documents for internal and external audits.
Oversaw workforce management planning, volume predictions and capacity planning.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
01/2011 to 01/2018Corporate Real Estate AdminCIT Bank, LLC | City, STATE,
Coordinated Executive, Facility and Vendor Calendars in Outlook.
Prepared agendas and presentations for department and contractor meetings.
Provided financial analysis reports for management including but not limited to Rent Rolls and Portfolio.
Created for Board Meetings, PowerPoint presentations of prospective real estate and alternative sites including demographic reporting, lease renewal terms and mapping.
Answered phones and managed requests, questions and messages.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Processed invoices and expenses using PeopleSoft Financials to facilitate on-time payment.
Created PowerPoint presentations for business development purposes.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Managed Access databases converting complex data into easy-to-interpret data.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Arranged rapid office equipment repair and maintenance with vendors.
01/2003 to 01/2018Program ManagerCIT Bank, LLC | City, STATE,
Drafted and distributed internal and external correspondence and communications.
Coordinated team building luncheons and special events for Corporate Administration and managed employee/vendor Ride Sharing meetings with Enterprise Rideshare.
Oversaw development meetings and conducted semi-annual special events for 400 employees since 2005; supervised volunteers for luncheons and banquets, created month-end team building events for 120 employees and Chief Executive Officers.
Created strategic marketing campaign generating awareness and enthusiasm for Employee Ridesharing Program, responsible for internal e-mail communications, designed all marketing posters, graphics, logos and program themes.
Responsible for event budgets and conducted vendor negotiations meeting financial goals; created purchase orders in PeopleSoft Financials Database.
Developed and managed online Employee Ride Matching Program in SharePoint.
Represented CIT, as guest speaker, at City of Pasadena’s Department of Transportation (D.O.T), bimonthly meetings presented company’s key achievements with Power Point presentation.
Managed employee transportation reporting, processed employee monthly payroll deductions and subsidies; supervised parking validation inventory and procurement.
Education
Expected in 01/2005 to to Bachelor of Science | SociologyCalifornia State University - Los Angeles, Los Angeles, CAGPA:
Certifications
Project Management for Team Members, GoSkills.com, License # 92933244Employee Transportation Coordinator, SCAQMD
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