Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Attentive and personable administrative management professional with more than 6 years of experience in an academic setting. This experience is complemented by the managing of complex administrative duties for support of college administration, coordinating academic projects, critical analysis of dental curriculum data, and familiarity of team oriented collaborative experiences. Responsible for managing academic data, student compliance, designing processes, and implementing efficient procedures with high degree of accuracy in relations to commission on Dental Accreditation (C.O.D.A) standards.

  • Team Dynamix
  • Microsoft PowerBI
  • Qualtrics Survey
  • Sharepoint
  • Canvas
  • ProgressIQ
  • Outlook
  • CourseEval
  • Examsoft/Examplify
  • Data processing
  • Excel
  • Data management
  • Clerical support
  • Records Retention
  • Dentistry education
Work History
Administrative Associate II/Data Assessment Associate, 07/2018 - Current
Western University Of Health Sciences, College Of Dental Medicine City, STATE,
  • Support Dean and faculty within Office of Academic Affairs by tacking academic data, analyzing processes, and overseeing specific projects per term.
  • Gather academic data, compile information, and prepare reports via PowerBI & Excel for review by Dean.
  • Interact with administration, faculty, staff, and students in a highly responsive and professional manner.
  • Perform in fast-paced environment managing multiple deadlines without reducing quality.
  • Create, compose, and edit written materials (exams, quizzes, lectures, policies).
  • Managing assigned DDS academic year & faculty committee groups.
  • Interpret, adapt, and apply guidelines and procedures in relations to F.E.R.P.A.
  • Compliance.
  • Managing surveys via Qualtrics, Courseval and Survey Monkey platforms for post-doctoral students & faculty.
  • Make decisions and handle detail-oriented assignments with accuracy, consistency, with minimal supervision.
  • Proctor & create exams, quizzes and surveys for delivery remotely & in person learning.
  • Maintain confidentiality according to HIPPA and FERPA.
  • Developed and updated spreadsheets and databases to track, analyze and report on student performance and academic data.
Individual Specialist Teacher/Afternoon Program , 07/2016 - 07/2018
Walden School City, STATE,
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
  • Manage large groups of children of 35 or more from ages 6 to 12 for afternoon learning specialty program.
  • Developed curriculum and method teaching for one-on-one instruction for child with severe behavioral issues and learning disabilities.
  • Ensured advancement through specialized curriculum to next grade level for two consecutive years.
  • Collaborate with lead teacher to support curriculum development and oversight of day-to-day classroom responsibilities.
  • Proficient in Microsoft word, excel and student curriculum database.
  • Supported lead teacher by mentoring on classroom management, lesson planning and activity organization.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Claims Specialist/Contract Review Specialist, 09/2011 - 07/2014
SSM Health Care City, STATE,
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
  • Managed over 65 accounts at any given time. Reviewed insurance claims in accordance with contractual agreements between medical providers and insurance companies. Ensured insurance adjusters upheld contractual agreement between facility and patient.
  • Promoted to Third Party Follow Up department after five months employment with organization for demonstrating initiative, excellent customer service, and ability to exceed quotas and performance measures.
  • Demonstrated extensive knowledge of H.I.P.A.A. and compliance with federal regulations.
  • Managed relationship between patients and medical facilities via electronic communication.
  • Secured outstanding balance payments from insurance provider to medical Followed up with customers on unresolved issues.
  • Addressed average of 65 insurance inquiries and complaints each week.
Banker/Teller Representative, 07/2009 - 09/2011
US Bank City, STATE,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Organized and removed online banking files no longer in use.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
B.A: Sociology , Expected in 12/2021
California State University - Long Beach - Long Beach, CA
Community Involvement

Western University College of Dental Medicine- Diversity & Inclusion Committee – 2019 – current.

Western University College of Dental Medicine– Faculty & Staff Development Committee – 2018 – current.

Big Brother Big Sister- Big Lead- 2010 – 2014

Walden School– Diversity, Equity, Inclusion & Social Justice Committee – 2016 – 2018

Evergreen Church - The Open Door- LGBTQIA community outreach group- 2016 - 2019

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School Attended

  • California State University - Long Beach

Job Titles Held:

  • Administrative Associate II/Data Assessment Associate
  • Individual Specialist Teacher/Afternoon Program
  • Claims Specialist/Contract Review Specialist
  • Banker/Teller Representative


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