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administrative associate i resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Administrative professional with proven skills Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Dependable receptionist possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with numerous other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Detail-oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions. Driven and resourceful Administrative professional with 10+ years of experience supporting work of high-achieving Adimistrative Specialist. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments.

Skills
  • Administrative Support
  • Expense Reports
  • Multi-line phone proficiency
  • Filing and data archiving
  • Report analysis
  • Business Administration
  • Bookkeeping
  • Mail handling
  • Know Your Customer
  • Documentation
  • Customer service
  • Retail services
Work History
10/2016 to Current Administrative Associate I Rollins, Inc | Dallas, TX,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Providing customer service.
  • Utilizing a computer and relevant software applications.
  • Providing attention to detail in assignments.
12/2009 to 10/2016 Administrative Analyst University Of California | Oakland, CA,
  • Supported departmental communication and training program development and implementation.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Managed facilities operational requests and special projects.
  • Accurately and quickly prepared and delivered Wells Fargo bank statements, including statements, deposits and ledgers.
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled data and client communications and filling procedures
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
11/1996 to 08/2006 Mail Handler Signature Aviation | Boca Raton, FL,
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Screened incoming employees, personal belongings and shipments for security concerns.
Education
Expected in 06/1990 High School Diploma | W.G. Enloe High School, 128 Clarendon Crescent, GPA:
Expected in | Computer Operations Wake Technical Community College, Raleigh, NC GPA:
Expected in | Business Administration University of Phoenix, Online, GPA:

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Resume Overview

School Attended

  • W.G. Enloe High School
  • Wake Technical Community College
  • University of Phoenix

Job Titles Held:

  • Administrative Associate I
  • Administrative Analyst
  • Mail Handler

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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