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Administrative Associate Resume Example

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ADMINISTRATIVE ASSOCIATE
Professional Summary

Systematic Administrative Assistant with over 2 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History
North Carolina Department Of Public Safety. Elizabeth City, NCAdministrative Associate | 08/2018 - Current
  • Provide clerical support to Programs Classification Coordinator of programs to coordinate inmate transfer system.
  • Monitored automated database systems and screens.
  • Maintain over 500 offender jackets in records.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared meeting minutes and memorandums for organizational support.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Provided clerical support to institutions and other state agencies by copying, faxing and filing documents.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Organized and prioritized various clerical duties including proofreading, spell checking, document filing and data entry.
  • Sorted and distributed incoming mail among staff and collected outgoing mail.
  • Organized and maintained precise filing records including confidential personnel files.
  • Maintained computer filing system to store, retrieve and update completed documents.
  • Used Microsoft Word to prepare reports, correspondences and other required documentation.
  • Prepared data by compiling and sorting information.
North Carolina Department Of Public Safety. Columbia, NCCorrectional Officer | 07/2015 - 08/2018
  • Maintained custody and control of 250 inmates housed in minium security unit.
  • Restrained inmates when disturbances required physical intervention.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Supervised and directed movement during various activities on and off campus.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Observed behavior of residents individually and in groups.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Made rounds at specified intervals and conducted head counts and roll calls.
Chicken Kitchen. Edenton, NCCustomer Associate | 03/2011 - 07/2015
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Basic mathematics, cash handling. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked closely with lead manger to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Prepared all food orders within 3 minute timeframe.
  • Working closely with store manager to lead staff, ensuring company policies are followed.
Skills
  • Records management
  • Records retention
  • Data processing
  • Filing and data archiving
  • Sorting and labeling
  • Multi-line phone proficiency
  • Administrative support
  • Meeting minutes
  • Office procedures
  • Inmate behavior modification tactics
  • Cash register operations
  • Customer assistance
  • Stocking and Replenishing
  • Identification Checks
  • Cash Drawer Management
  • Product Restocking
  • Monetary transactions
  • Cleaning and sanitizing
  • Basic math skills
  • Order taking
  • Good telephone etiquette
  • Receipt and refund issuance
  • Staff Training
  • Computer proficiency
  • Safety and Security
  • Inmate Management
  • Relationship building and management
  • Criminal law
  • Weapons training
  • Self-Defense Techniques
  • Conflict resolution skills
  • Data Management
  • Excel
  • Clerical Support
  • Spreadsheet Management
  • Safe Work Practices
  • Attention To Detail
  • Encouraging Others
  • Front End
  • Excellent Customer Service
Education
Pitt Community CollegeWinterville, NC05/2019Associate of Arts: Early Childhood Education
  • Completed Internship at a childcare facility, "Home Away From Home" for a year.
John A. HolmesEdenton, NC06/2013High School Diploma
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Resume Overview

Companies Worked For:

  • North Carolina Department Of Public Safety
  • Chicken Kitchen

School Attended

  • Pitt Community College
  • John A. Holmes

Job Titles Held:

  • Administrative Associate
  • Correctional Officer
  • Customer Associate

Degrees

  • Associate of Arts : Early Childhood Education
    High School Diploma

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