administrative associate resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Reliable Administrative Associate with two years of experience in patient registration, document scanning, phone calls, and quick thinking when it comes to a patients well- being. Highly versed in trouble shooting problems that may arise and advocating for patient rights. Always cheerful and excited to be helping patients be as satisfied as possible with their visit for hopeful return in the future.
Skills
Verbal and Written Communication
Multitasking and Time Management
Judgment and Decision Making
Professional and Courteous
Strong Organizational Skills
Meticulous Attention to Detail
Critical Thinking
Complex Problem Solving
Highly Efficient and Productive
Fast Learner
Electronic Records Management
Problem Solving
Cleaning and Sanitizing
Customer Service
Clear Communication
Work History
10/2019 to CurrentAdministrative AssociateCity Of Round Rock | Round Rock, TX,
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Collected all pertinent data and calculations to aid physician in interpreting results.
Oriented and trained new staff on proper procedures and policies.
Implemented care and efficiency improvements to support and enhance office operations.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Answered, responded to and transferred over twenty daily phone calls on multi-line phone system
04/2019 to 03/2020CosmetologistSport Clips | Mckinney, TX,
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Suggested treatments and styles to suit customer appearance and fashion choices.
Processed payments, entering sales in register for prompt customer service.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Recorded notes for future reference about customer preferences and services delivered.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Offered professional cuts, color services and extensions to salon customers.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Consistently received positive performance reviews from guests.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
05/2018 to 03/2019Personal NannyNorth Country Academy | Westminster, CO,
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Prepared tasty, healthy meals for children to encourage good eating habits.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
Organized different types of activities to enhance physical and intellectual development.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Built positive and nurturing environments to support child social and emotional growth.
Prepared healthy, age-appropriate snacks and meals.
07/2017 to 02/2018Infant Room Teacher's AssistantGenerations Crossing | City, STATE,
Planned and prepared various teaching aids such as bibliographies, charts and graphs.
Helped teacher prepare instructional material and displays.
Enforced rules and instructions to maintain discipline.
Cleaned, organized and restocked classrooms for upcoming classes.
Assisted with school field trips and special events by collecting permission slips and payments.
Helped teachers manage bus loading and unloading.
Laminated teaching materials to increase durability under repeated use.
Prepared reports and maintained administrative records.
Arranged and organized classroom desks, chairs and supplies.
Maintained and operated classroom equipment to maximize use and lifespan.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Participated in team-building activities to enhance working relationships.
Oversaw daily operations to ensure high levels of productivity.
Maintained excellent attendance record, consistently arriving to work on time.
Improved operations through consistent hard work and dedication.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Expected in to to | BiologyBlue Ridge Community College, Weyers Cave, VAGPA:
Expected in 06/2019 to to High School Diploma | Spotswood High School, Penn Laird, VAGPA:
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