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Administrative Associate Resume Example

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ADMINISTRATIVE ASSOCIATE
Professional Summary

Excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with many other departments. Methodical and detail-oriented individual with expertise in communicating with business's throughout the tri-state dealing in Work Comp injuries.

Proficient as Insurance Coordinating with 5-year background in clinical setting. Expert in managing insurance claims process, maintaining patient accounts and liaising with insurance companies. Well-versed in Medicare, Medicaid, HMO and PPO insurance requirements.

Work History
Administrative Associate, 04/2016 to Current
Progressive Health At Deaconess Work Comp – Evansville, IN
  • Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service.
  • Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Draft professional memos, letters and marketing copy to support business objectives and growth.
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
  • Perform general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Arrange rapid office equipment repair and maintenance with vendors.
  • Produce accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Respond to emails and other correspondence to facilitate communication and enhance business processes.
  • Greet arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Organize and update schedules for more than 6 MD's.
  • Allocate executive tasks and managed complex calendars and administrative functions.
  • Promote team productivity by keeping supplies organized and well-stocked.
  • Assess data and information to verify entry, calculation and billing code accuracy.
  • Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reduce costs by finding errors in the billing system and also increases efficiency.
  • Prepare patients to meet with physical therapists.
  • Answer questions from patients via email, phone and in person.
  • Follow all HIPAA rules and regulations regarding patient confidentiality.
  • Document each patient case with updates in computer system.
  • Communicate with physicians, case manager and employers to provide updates on patient care.
  • Prepare insurance claims for submission to clearinghouses or insurance companies.
  • Maintain compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements.
  • File and track insurance claims and communicated claims status to patients.
  • Review outstanding requests and redirected workloads to ensure timely completion of projects.
  • Identify care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Address disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Reduce care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
Certified Nursing Assistant, 09/2010 to 10/2012
The Heritage Center And Rehab – Evansville, IN
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Cashier, 01/2008 to 05/2010
Target – Evansville, IN
  • Operated cash register for cash, check and credit card transactions with accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Skills
  • Schedule Management
  • Filing and data archiving
  • Strategic Planning
  • Business Administration
  • Documentation Proficiency
  • Indirect Patient Care
  • Report Development
  • Case Management
  • EMR / EHR
Education
Some College (No Degree): Certified in Pre-Nursing StudiesIvy Tech Community College - Evansville, iN
  • Majored in Practical Nursing
Some College (No Degree): Certified Nursing AssistantIvy Tech Community College - Evansville, iN
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Resume Overview

Companies Worked For:

  • Progressive Health At Deaconess Work Comp
  • The Heritage Center And Rehab
  • Target

School Attended

  • Ivy Tech Community College

Job Titles Held:

  • Administrative Associate
  • Certified Nursing Assistant
  • Cashier

Degrees

  • Some College (No Degree) : Certified in Pre-Nursing Studies
    Some College (No Degree) : Certified Nursing Assistant

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