administrative associate resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with many other departments. Methodical and detail-oriented individual with expertise in communicating with business's throughout the tri-state dealing in Work Comp injuries.
Proficient as Insurance Coordinating with 5-year background in clinical setting. Expert in managing insurance claims process, maintaining patient accounts and liaising with insurance companies. Well-versed in Medicare, Medicaid, HMO and PPO insurance requirements.
Work History
04/2016 to CurrentAdministrative AssociateBmo Harris | Homewood, AL,
Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service.
Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Draft professional memos, letters and marketing copy to support business objectives and growth.
Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
Perform general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Arrange rapid office equipment repair and maintenance with vendors.
Produce accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Respond to emails and other correspondence to facilitate communication and enhance business processes.
Greet arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Organize and update schedules for more than 6 MD's.
Allocate executive tasks and managed complex calendars and administrative functions.
Promote team productivity by keeping supplies organized and well-stocked.
Assess data and information to verify entry, calculation and billing code accuracy.
Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reduce costs by finding errors in the billing system and also increases efficiency.
Prepare patients to meet with physical therapists.
Answer questions from patients via email, phone and in person.
Follow all HIPAA rules and regulations regarding patient confidentiality.
Document each patient case with updates in computer system.
Communicate with physicians, case manager and employers to provide updates on patient care.
Prepare insurance claims for submission to clearinghouses or insurance companies.
Maintain compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements.
File and track insurance claims and communicated claims status to patients.
Review outstanding requests and redirected workloads to ensure timely completion of projects.
Identify care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Address disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
Reduce care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
09/2010 to 10/2012Certified Nursing AssistantProvidence Health & Services | Mount Angel, OR,
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained client medical history, including medication information, symptoms and allergies.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
01/2008 to 05/2010CashierVacasa | Fort Morgan, CO,
Operated cash register for cash, check and credit card transactions with accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Assisted customers by answering questions and fulfilling requests.
Answered questions about store policies and concerns to support positive customer experiences.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Skills
Schedule Management
Filing and data archiving
Strategic Planning
Business Administration
Documentation Proficiency
Indirect Patient Care
Report Development
Case Management
EMR / EHR
Education
Expected in to to | Certified in Pre-Nursing StudiesIvy Tech Community College, Evansville, iN, GPA:
Majored in Practical Nursing
Expected in to to | Certified Nursing AssistantIvy Tech Community College, Evansville, iN, GPA:
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