Energetic administrative assistant with 15 years experience in high-level support roles. Organized and professional office relations specializing in administrative support to busy offices environments. Committed to delivering high quality results with little supervision.Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Prideful customer service * Knowledgeable in human resources & public relations * Detailed and organized * AR/AP skills * Sensible conflict management * Creative marketing * Thorough data entry * Maintain client communications * 10-Key * 45+ words per minute *
Accurate writing and grammar * Invoicing * Estimating * Sales * Strong math skills * Computer literate w/ PC, Mac, I-Pad, tablet, apps * Microsoft Office * Goggle * Data Entry * Multi-line phone * Assist walk in clients * Scheduling * Create work orders * Dispatching * Update, create, maintain: mailings, contracts, spreadsheets, emails, documents * Knowledgeable in real estate and construction: contracts, closings, scheduling, data entry, title company closings * Versed in learning state and federal: laws, rules, regulations, legislature updates and information * Organized * Poised * Structured * Friendly * Strong * Effective *
QuickBooks * Quicken * American Contractor HVAC software * Sabre & Apollo travel agent software * Microsoft (Excel, Publisher, Word, Power Point etc.) * Squire Real Estate Software * Destiny Library Software * Goggle/Chrome products (Sheets, Docs etc.)
Team player * Upbeat * Warm * Friendly * Social * Outgoing * Positive * Organized *, Detail oriented * Multi-tasked *
Systematic * Common sense * Solid work ethic * Loyal * Confident * Motivated * Self-starter * Independent * Sound problem solver * Innate ability to foresee, identify, and resolve potential needs, issues or opportunities * Strongly believe in "going the extra mile" * Set exceptionally high expectations for myself * Maintain a strong need to feel challenged * Goal oriented *
Meticulous attention to detail
Professional and mature
Dedicated team player
Strong interpersonal skills
Detailed meeting minutes
Executive presentation development
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.Coordinated all department functions for team of [Number]+ employees.Customer Interface
Maintained the Middle/High School library performing all duties in managing a library: Managed and maintained textbooks: Maintenance and upkeep of computers and software: Proctoring and administer state and local testing: Budgeting: Curriculum management and inventory: Researching topics for teachers, staff and administration.
This is a small HOA management company. I stay up on current legislation with CCIOA Law and the Colorado State Legislature. I helped run HOA monthly and annual meetings: Schedule and attend all board meetings: Provide detailed monthly management reports: Strict enforcement of rules / regulations / by-laws / covenants: Assist and guide HOA boards through the process of preparing annual budgets: Maintained timely responses to homeowner concerns: Coordinate maintenance and other contracts through a competitive bid process.
Data entry of sales contracts: Communication with customers: Liaison for lender / mortgage / title companies' with communication: Regarding: Home financing / building / closings: Collaborating with departments / sales / construction teams: Closing on homes at title companies: Compliance with warranty process for new homeowners: This job required excellent communication, organizational and time management skills. I was successful working independently or with a team. I was customer focused, but knew I had to be a “company employee” as well. I have a positive record of accomplishment involving problem solving and decision-making.
Answer phones: General customer service: Walk in clients: Schedule appointments: Create work orders: Dispatch service techs: Write and distribute planned maintenance contracts: Update spreadsheets: Develop spreadsheets: Write letters: Data entry: Invoicing: Billing: Accounts receivable for service: Maintain and respond to emails/requests: Problem solve: I also took on the role of marketing. I maintained and help created the company website / Face Book / Social Media / print advertising.
I maintained budgets: AR/AP: Minor tax accounting: Human Resources: Public Relations: Hired / terminated employees: Filing all proper state and federal documents: Maintained all state licensing: Estimated jobs for concrete curbing business: Labor when necessary: Designed and managed all advertising / marketing / social media, for the business.
Studying Business Management
10-Key, AP, Apollo, AR, Computer literate, conflict management, contracts, client, clients, customer service, Data Entry, Destiny, Detail oriented, Dispatching, Estimating, human resources, HVAC, Invoicing, Mac, marketing, math, Excel, Microsoft Office, Power Point, Publisher, Word, problem solver, public relations, QuickBooks, Quicken, Real Estate, Sabre, Sales, Scheduling, Self-starter, Sound, spreadsheets, Structured, Team player, phoneCash handlingAble to lift 50Professional and friendlyCareful and active listenerMulti-taskingStrong public speakerCareful and active listener pounds
Companies Worked For:
Job Titles Held: