administration manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Organized Administration Manager with 20+ years of progressive experience in managerial settings. Coordinating multiple, concurrent projects to maintain seamless operations across multiple departments. Motivating team leader with strengths in task delegation and performance management.

  • Systems monitoring
  • Employee management
  • Training and development
  • Scheduling and calendar management
  • Invoicing and billing
  • Training and coaching
  • Data entry
  • Accounts payable and receivable
  • Working collaboratively
  • Troubleshooting
  • Planning
  • Data management
  • Microsoft Office
  • Collaboration
Administration Manager, 2011 to Current
Jones Lange Lasalle Inc.Miami, FL,
  • Managed corporate digital marketing activities, including e-newsletter, website and social media accounts.
  • Created and maintained operations manual to document systems and standards.
  • Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative office personnel.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Supervised and tasked employees, including payment coordinators, billing coordinators, collections coordinators and general clerks.
  • Delivered comprehensive training to employees to ensure and maintain compliance requirements company-wide.
  • Automated office operations while managing payroll, accounts payable and receivable, customer correspondence, record tracking and data communications.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Performed billing, collection and reporting functions for Homeowners Association a 2.1 million annual budget.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Mentored new employees on point-of-sale software and accounting software and procedures and delivered constructive feedback to increase understanding of job duties.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed daily operations within administrative and operations offices by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and management software.
Accounting Bookkeeper, 2002 to Current
MortensonKirkland, WA,
  • Collaborated with management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
  • Organized and maintained chart of accounts, and updated monthly entries and adjustments, including payroll entries.
  • Processed invoices and checks, and maintained daily deposits.
  • Managed accounting closings, accounts payable and financial reporting.
  • Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Processed customer payments and set up payment plans.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Processed end-of-day paperwork, verifying deposits and rectifying discrepancies.
  • Reconciled all bank and credit card accounts monthly.
  • Processed bi-weekly payroll and reporting for 50 employees.
  • Completed Quarterly and Annual payroll reports.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Helped change from Redwing Software to TOPS Software, transferring data and double-checking for accuracy.
  • Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Train new clerks on various software systems, checking for thorough comprehension for excellent work.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Assisted senior leadership by processing correspondence documents within anticipated timeframes.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Communicated with Administrator about discrepancies and devised plans to reconcile financial issues.
  • Coded invoices and other records to maintain organized and accurate records.
  • Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
Administrative Assistant, 1996 to Current
Pathfinder Village-St. Croix Owners AssociationCity, STATE,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Managed building access by supplying key cards to employees and visitors.
Education and Training
High School Diploma: , Expected in to Hinckley High School - Hinckley, MN,
: , Expected in to St. Cloud State University - St. Cloud MN,

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Resume Overview

School Attended

  • Hinckley High School
  • St. Cloud State University

Job Titles Held:

  • Administration Manager
  • Accounting Bookkeeper
  • Administrative Assistant


  • High School Diploma
  • Some College (No Degree)

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