Organized Administration Manager with 7 years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement. Increased employee health and satisfaction through programs.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Supervised team of 10 staff members.
Skills
Budgeting
Scheduling
Invoicing
Staff Management
Filing
Accounting
Invoice Processing
Financial Reporting
Employee Training
Account Reconciliation
Purchasing
Note Taking
Balance Sheets
Invoice Preparation
Travel Arrangements
Spreadsheets
Budget Preparation
New Hire Orientation
Bank Reconciliation
Preparing Presentations
PeopleSoft
Logistics
Work History
Administration Manager, 06/2014 to 09/2019 Jones Lange Lasalle Inc. – Salt Lake City, UT,
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Learned and applied preferred systems for scheduling, purchasing and problem-solving.
Built excellent employee experience through culture of service and execution of employee assistance programs.
Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Trained employees in company and regulatory compliance requirements to promote conformance.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
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CNA, 03/2017 to 04/2019 Riverside Rehabilitation And Nursing Center – Riverside, MO,
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Obtained client medical history, including medication information, symptoms and allergies.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
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Residential Counselor, 08/2013 to 02/2018 The May Institute Inc – Usa ● Mashpee, MA,
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Enforced policies and safety standards through building and room rounds.
Supported personal needs of residents dealing with diverse conditions.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Solved grievances and complaints by collaborating with residents.
Supported residents in coping with emotions and fears through one-on-one sessions.
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Education
Bachelor Of Applied Science In Information Technology: Information Technology/ Cybersecurity, Expected in 07/2021 Grand Canyon University - Phoenix, AZ GPA:
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School Attended
Grand Canyon University
Job Titles Held:
Administration Manager
CNA
Residential Counselor
Degrees
Bachelor Of Applied Science In Information Technology
