Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.
- Customer service
- Reliable and trustworthy
- Data entry
- Relationship building
Hot Springs, AR, 09/2020 - Current
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
- Created and maintained operations manual to document systems and standards.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Placed mail into appropriate PO boxes.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided IT and software trouble-shooting support to rest of the organization.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered comprehensive training to employees to ensure and maintain compliance requirements company-wide.
Baltimore, MD, 07/2018 - 08/2020
- Collected information from various communications and analyzed it for meaningful information.
- Triaged threat levels and reported to commanders.
- Wrote and presented briefings and reports based on intelligence findings.
- Maintained military intelligence Communications Security (COMSEC) systems with complete accuracy to support national safety.
- Gathered details about the enemy, including notable strengths, troop movements and group activities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Granville, OH, 03/2016 - 06/2018
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Operated cash register, collected payments and provided accurate change.
- Properly verified customer identification for alcohol or tobacco purchases.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
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Resume Overview
School Attended
- Carl Albert High School
- Community College Of The Air Force
Job Titles Held:
- Administration Manager
- Geospatial Intelligence Analyst
- Cashier
Degrees
- High School Diploma
- Some College (No Degree)
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