Administration Manager Resume Example
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ADMINISTRATION MANAGER
Summary
Experienced Office Manager and administration professional with 15 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Dedicated , completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Experience
01/2018 - CurrentRentokil Initial - Administration ManagerKingsland , GA
- Organized workflows to improve efficiency and reduce operating costs.
- Built and implemented systems for lead generation, client management and office operations.
- Created and maintained operations manual to document systems and standards.
- Administered payroll for over 60 drivers per week using excell and allways .
- Changed employee tax status and withholding information as necessary.
- Established employee payroll files and updated existing files with new information.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed daily delivery and work schedules to maximize coverage.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Oversaw investigation and resolution of customer and vendor issues.
- Tracked all changes in computer system to keep records current and accurate.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
05/2015 - 01/2018Salvation Army Usa - General ManagerArlington Heights , IL
- Directed 4 assistants managers and 15 associates to generate.
- Developed and launched business management software system resulting .
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented effective customer service surveys to encourage feedback.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Facilitated monthly workshops to share best practices to optimize productivity.
05/2007 - 11/2016The Luxottica Group - Store ManagerWarwick , RI
- Trained employees on store security, monetary procedures and customer service expectations.
- Handled proof-of-concept requirements to meet strategic objectives.
- Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Oversaw POS operations and cash management to reduce errors.
- Oversaw company merger to drive seamless transition and integration of operations.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Leveraged ERP software to coordinate and enhance inventory delivery.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Skills
- Systems monitoring
- Training and Development
- Employee management
- Accounts payable and receivable
- Data entry
- Scheduling and calendar management
- Business operations
- Team management
- Invoice generation
- Customer service
- Supervision
- Administrative support
- Team building
- Planning and coordination
Education and Training
05/1995Martin High SchoolCity, StateHigh School Diploma
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Resume Strength
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Resume Overview
School Attended
- Martin High School
Job Titles Held:
- Administration Manager
- General Manager
- Store Manager
Degrees
- High School Diploma
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