administration management consultant resume example with 8+ years of experience
(555) 432-1000 - - resumesample@example.com - : - -
Punctual and responsible individual polished in navigating with strong customer service, team building and client satisfaction. Recognized for successful implementation to generate business, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. High-performing Administrator, Manager and Consultant with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful customer service manager and compliance specialist to thrive in fast-paced and changing environments. Improved business, generated leads with produced results. Reputable customer service professional brings phone speaking skills, team synergy, strategic communications and conflict resolution. Vast experience connecting customers with products and services.
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- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Resolved customer issues efficiently to build loyalty.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Employee hiring, Direct sales and management with clients.
- Scheduled and monitored project timelines, personnel performance and cost efficiency.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Coached and counseled employees to reflect company service standards and procedures.
- Created detailed timelines for events based on scope of work required by each department involved in process.
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Scheduled and organized the calenders for three leading E.N.T. Specialists.
- Managed patient check-in and check-out procedures.
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Attended training programs and seminars to continue level of competency.
- Identified problems and planned solutions using multidisciplinary approach to improve performance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained confidentiality of bank records and client information.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Chase Manhattan Financial Management Training - Chase Manhattan Bank ,
Westchester Community College - Westchester County, New York ,
Yorktown High School - ,
- For the past 2 years I have had the pleasure of Coaching, Mentoring and Instructing a West Boca Raton 10U Softball Team.
- As a member of the West Boca Diamonds Youth Softball Association it has been a true joy to help youth players find a passion and love for the game. Building Confidence, working through challenges and learning how to thrive not only as an individual but among a team.
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Resume Overview
School Attended
- Chase Manhattan Financial Management Training
- Westchester Community College
- Yorktown High School
Job Titles Held:
- Administration, Management & Consultant
- Private, Corporate & Special Events Manager
- Assistant Office Manager/Front Desk
- Customer Service Specialist
Degrees
- Some College (No Degree)
- All Grade Levels
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