- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Hardworking and motivated with 25 years of experience and record of success in financial institutions. Solid history balancing team performance, customer service targets and business objectives. Forward-thinking problem-solver with top-notch planning and decision-making skills.
- Client relations and retention
- Member-oriented
- Focused on customer satisfaction
- Conflict resolution techniques
- Training and development
- Maintenance & Repair
- Payroll software proficiency
- Resolving payroll problems
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- Employee engagement
- Staff compensation
- Payroll administration
- People skills
- Strong in MS Word and Excel
- Managerial background
- Team Player
- Requires minimal supervision
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Administration/Facilities Manager, 05/2019 to 03/2021
Aderant Holdings, Inc – Houston, TX,
- Facilities Manager
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
- Oversaw building improvements to update facilities and meet tenant requirements.
- Coordinated preventive maintenance and safety training with onsite managers from regulatory agencies.
- Maintained records of payments, vendor pricing, energy usage and activity reports.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Administrator overseeing over the following departments:
- HR Department
- Back-up to our HR specialist
- Super User on ADP's Work Force Now platform
- Assisted Managers on ADP's review platform
- Approved and backed up bi-weekly payroll process
- Communications Department
- Verified proper handling and routing of all communications and classified data .
- Verified personnel credentials and monitored training for regulatory compliance.
- Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
- Provided outstanding service to new and long-standing members by attending closely to concerns and developing solutions.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Card Service Department
- Demonstrated excellent communication skills in resolving product and consumer complaints. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- IT Department
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
- Collection Department
- Developed and improved procedures for collection of past due amounts.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Conducted month-end balance sheet reviews and reconciled variances.
- Mentored collection team on successful tactics to increase workflow and productivity.
Controller, 04/2015 to 04/2019
South Division Credit Union – City, STATE,
- Monitored accounting, payroll and financial reporting activities.
- Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
- Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
- Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
- Created internal controls and corrective actions to reduce risk or deficiencies.
- Prepared for CPA audits and NCUA & IDFPR exams.
- Supervised all personnel within the department. Ensure proper training of new employees. Ensure cross-training of key reconciliations, clearing accounts and other accounting duties.
- Trouble-shooting with system and other issues.
- Assisting operations with implementing new procedures to comply with regulation changes.
- Filing CUNA insurance claims.
- Hiring and disciplinary actions within the department.
Vice President/Accounting Manager, 10/1996 to 07/2014
Bensenville Community Credit Union – City, STATE,
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Collaborated with various departments to identify operational challenges and plan corrective actions.
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Supervised daily operations of multi-million dollar financial institution
- .
- Represented company interests before all relevant parties, including federal agencies, city and state representatives and regulatory entities.
- Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
: Accounting , Expected in
College of DuPage - Glen Ellyn, IL
GPA:
- CUNA mutual IRA school
- CUNA mutual compliance certification
- Various training courses/seminars ICUL
- Life time member of Illinois St. Andrew's Society
- Volunteer at Illinois Highland Games
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