Hardworking and motivated with 25 years of experience and record of success in financial institutions. Solid history balancing team performance, customer service targets and business objectives. Forward-thinking problem-solver with top-notch planning and decision-making skills.
Addressed building emergencies with high-level urgency and developed timely and effective solutions.
Oversaw building improvements to update facilities and meet tenant requirements.
Coordinated preventive maintenance and safety training with onsite managers from regulatory agencies.
Maintained records of payments, vendor pricing, energy usage and activity reports.
Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
Administrator overseeing over the following departments:
HR Department
Back-up to our HR specialist
Super User on ADP's Work Force Now platform
Assisted Managers on ADP's review platform
Approved and backed up bi-weekly payroll process
Communications Department
Verified proper handling and routing of all communications and classified data .
Verified personnel credentials and monitored training for regulatory compliance.
Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
Provided outstanding service to new and long-standing members by attending closely to concerns and developing solutions.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Card Service Department
Demonstrated excellent communication skills in resolving product and consumer complaints. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
IT Department
Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Collection Department
Developed and improved procedures for collection of past due amounts.
Researched, evaluated and resolved discrepancies and customer concerns.
Conducted month-end balance sheet reviews and reconciled variances.
Mentored collection team on successful tactics to increase workflow and productivity.
Controller, 04/2015 to 04/2019 South Division Credit Union – City, STATE,
Monitored accounting, payroll and financial reporting activities.
Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
Created internal controls and corrective actions to reduce risk or deficiencies.
Prepared for CPA audits and NCUA & IDFPR exams.
Supervised all personnel within the department. Ensure proper training of new employees. Ensure cross-training of key reconciliations, clearing accounts and other accounting duties.
Trouble-shooting with system and other issues.
Assisting operations with implementing new procedures to comply with regulation changes.
Filing CUNA insurance claims.
Hiring and disciplinary actions within the department.
Vice President/Accounting Manager, 10/1996 to 07/2014 Bensenville Community Credit Union – City, STATE,
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Brought about substantial operational improvements by reworking policies and enhancing enforcement.
Collaborated with various departments to identify operational challenges and plan corrective actions.
Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
Supervised daily operations of multi-million dollar financial institution
.
Represented company interests before all relevant parties, including federal agencies, city and state representatives and regulatory entities.
Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
Education and Training
: Accounting , Expected in College of DuPage - Glen Ellyn, IL GPA:
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