Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking and motivated with 25 years of experience and record of success in financial institutions. Solid history balancing team performance, customer service targets and business objectives. Forward-thinking problem-solver with top-notch planning and decision-making skills.

  • Client relations and retention
  • Member-oriented
  • Focused on customer satisfaction
  • Conflict resolution techniques
  • Training and development
  • Maintenance & Repair
  • Payroll software proficiency
  • Resolving payroll problems
  • Employee engagement
  • Staff compensation
  • Payroll administration
  • People skills
  • Strong in MS Word and Excel
  • Managerial background
  • Team Player
  • Requires minimal supervision
Administration/Facilities Manager, 05/2019 to 03/2021
Aderant Holdings, IncHouston, TX,
  • Facilities Manager
  • Addressed building emergencies with high-level urgency and developed timely and effective solutions.
  • Oversaw building improvements to update facilities and meet tenant requirements.
  • Coordinated preventive maintenance and safety training with onsite managers from regulatory agencies.
  • Maintained records of payments, vendor pricing, energy usage and activity reports.
  • Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
  • Administrator overseeing over the following departments:
  • HR Department
  • Back-up to our HR specialist
  • Super User on ADP's Work Force Now platform
  • Assisted Managers on ADP's review platform
  • Approved and backed up bi-weekly payroll process
  • Communications Department
  • Verified proper handling and routing of all communications and classified data .
  • Verified personnel credentials and monitored training for regulatory compliance.
  • Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
  • Provided outstanding service to new and long-standing members by attending closely to concerns and developing solutions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Card Service Department
  • Demonstrated excellent communication skills in resolving product and consumer complaints. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • IT Department
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Collection Department
  • Developed and improved procedures for collection of past due amounts.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Conducted month-end balance sheet reviews and reconciled variances.
  • Mentored collection team on successful tactics to increase workflow and productivity.
Controller, 04/2015 to 04/2019
South Division Credit UnionCity, STATE,
  • Monitored accounting, payroll and financial reporting activities.
  • Reviewed account reconciliations and journal entries and resolved discrepancies to maintain record and account accuracy.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
  • Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
  • Created internal controls and corrective actions to reduce risk or deficiencies.
  • Prepared for CPA audits and NCUA & IDFPR exams.
  • Supervised all personnel within the department. Ensure proper training of new employees. Ensure cross-training of key reconciliations, clearing accounts and other accounting duties.
  • Trouble-shooting with system and other issues.
  • Assisting operations with implementing new procedures to comply with regulation changes.
  • Filing CUNA insurance claims.
  • Hiring and disciplinary actions within the department.
Vice President/Accounting Manager, 10/1996 to 07/2014
Bensenville Community Credit UnionCity, STATE,
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Collaborated with various departments to identify operational challenges and plan corrective actions.
  • Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
  • Supervised daily operations of multi-million dollar financial institution
  • .
  • Represented company interests before all relevant parties, including federal agencies, city and state representatives and regulatory entities.
  • Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
Education and Training
: Accounting , Expected in
College of DuPage - Glen Ellyn, IL
  • CUNA mutual IRA school
  • CUNA mutual compliance certification
  • Various training courses/seminars ICUL
Activities and Honors
  • Life time member of Illinois St. Andrew's Society
  • Volunteer at Illinois Highland Games

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