Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Opening/closing procedures
Educational Background
Everest College Renton, WA Expected in 2011 Medical Assistant : Medical Assisting - GPA :
Chief Sealth High School Seattle, WA Expected in 2009 High School Diploma : High School - GPA :
South Seattle Community College Seattle, WA Expected in Associate of Arts : Early Childhood Education - GPA :

Continuing education in early childhood education

Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
National Western Life Insurance Company - Adjudication Clerk/Special Projects
Austin, TX, 11/2013 - Current
  • WSDOT-GOOD TO GO! Dismissing Notice of Civil penalty fees based on judges order of liability, refunding any fees based on customer requests, unapplying and reapplying payments in the system, using spreadsheets with data of what was refunded to customers, Performing quality assurance of work done by other employees, reporting to supervisor with spreadsheets and work done.
Pulmonary Medicine Associates - Nanny/Babysitter
Sacramento, CA, 2010 - Current
  • Working with children ages four months to ten years, Helping children with home work, teaching children, providing children with healthy meals with snacks in between, driving children to and from activities such as soccer practice or school, teaching children about safety, planning daily activities,changing diapers, housekeeping, watching children overnight.
Direct Traffic Solutions - Customer Service Representative/Adjudication Specialist
Boca Raton, FL, 06/2012 - 11/2013
  • Assisting customers with opening new accounts, processing toll transactions, depositing and processing payment, updating accounts, performing data entry, operating software system, researching and resolving customer issues independently, writing and receiving correspondence via fax, E-mail and mail, recording daily work tasks, troubleshooting situations accurately, quickly, and efficiently for customers, use of fax and copy machine, filing paperwork and cash handling, research accounts for judges, explaining laws to customers, scheduling hearings, collecting payments on escalated notices, scanning files into system, and distributing final orders to customers made by judge.
Bluegreen Resorts - Sales Associate
Gordonsville, VA, 05/2011 - 2012
  • Responsibilities included: customer Service, cash handling, recovery of sales floor, inventory counts, recording daily tasks and checking off finished tasks, maintained up-to-date knowledge of store policies regarding payments, returns and exchanges, prevented store losses using awareness, attention to detail and integrity, cross-trained and provided back-up for other departments
Seattle Pain Clinic Externship - Medical Assistant
City, STATE, 02/2011 - 03/2011
  • Taking vital signs and documenting in EMR system, scanning paper records into EMR system, filing, rooming,updating patient information, scheduling appointments/follow-up appointments, verifying and collecting insurance info, Microsoft office access, receptionist, answering multi-line telephone system, greeting and checking patients in, preparing room for doctor to examine patients.
Olan Mills - Customer Sales Representative
City, STATE, 01/2010 - 07/2010
  • Presenting sales package to customers in a friendly manner, working independently meeting a quota, cash handling, keeping a neat and clean area, closing out sales, scheduling appointments, Worked as a team member performing cashier duties, product assistance and cleaning,Prepared and sold broad range of customized merchandise to individuals,Expressed appreciation and invited customers to return to the store, Managed quality communication, customer support and product representation for each client
Target - Guest Services
City, STATE, 03/2008 - 05/2009

Recovery of sales floor, Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges, Prevented store losses using awareness, attention to detail and integrity,Developed highly empathetic client relationships and earned reputation for exceeding sales goals, Cross-trained and provided back-up for other customer service representatives when needed, Computed accurate sales prices for purchase transactions, Worked as a team member performing cashier duties, product assistance and cleaning, Expressed appreciation and invited customers to return to the store, Managed quality communication, customer support and product representation for each client, Assisted customers with store and product complaint, Managed cash stock and inventory balances accurately, Assisted customers in finding out-of-stock items, Processed merchandise returns and exchanges

Skills

cash handling, cashiering, closing, customer Service, data entry, driving, E-mail, fax, filing, insurance, inventory, mail, Microsoft office, multi-line telephone, neat, copy machine, presenting, quality assurance, receiving, receptionist, recording, reporting,research, safety, sales, scanning, scheduling, spreadsheets, teaching, troubleshooting, Professional and friendly, Cash handling, Careful and active listener, Multi-tasking

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Resume Overview

School Attended

  • Everest College
  • Chief Sealth High School
  • South Seattle Community College

Job Titles Held:

  • Adjudication Clerk/Special Projects
  • Nanny/Babysitter
  • Customer Service Representative/Adjudication Specialist
  • Sales Associate
  • Medical Assistant
  • Customer Sales Representative
  • Guest Services

Degrees

  • Medical Assistant
  • High School Diploma
  • Associate of Arts

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