Ad Quality Rater resume example with 20+ years of experience
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Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
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I analyzed and provided feedback on text, web pages, images, and other types of information for leading search engines, using an online tool. I reviewed the results returned in a specific search query and rated them in terms of relevance. I worked independently, and recorded my own work schedules.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Mentored team on effective upselling and cross-selling techniques.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Achieved sales, budget and other targeted goals.
- Conducted bi-yearly performance reviews to organize training and development for staff.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Handled scheduling for all shifts across 7-day work weeks to promote proper and adequate staffing.
- Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Hired, trained and managed team of approximately 60 associates, including evaluating performance and enforcing disciplinary actions.
- Oversaw inventory tracking, management and physical inventory counts.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Trained all new assistant managers on store security, monetary procedures and customer service expectations.
- Greeted customers warmly and responded to requests for information.
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Trained new team members in cash register operation, stock procedures and customer service.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Upheld food safety standards at all times.
- Maintained order and cleanliness of work areas in conformance with health codes.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Complied with company service standards, including inventory and cash control procedures.
- Cross-trained in kitchen and cashier positions to support team and help meet all customer needs.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
National American University - Sioux Falls, SD,
I made the Dean's List several times while attending college at National American University. I earned my degree while attending college full-time at night and on the weekends, while working full-time at Burger King and simultaneously being a new wife and raising two children at the time, ages 1 & 3.
I was team member of the month at least twice a year for the 15 years that worked for Burger King as a production leader, prior to going into management in 2008. I was Team Member of the Year in 1992, 1993, 1994, 1996, 1998, 1999, 2001, 2003, 2004, & 2007.
I went into management in 2008 and my restaurant was leading all other restaurants in speed of service, and sales! My restaurant hit ALL financials and we won numerous awards!
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Resume Overview
School Attended
- National American University
Job Titles Held:
- Ad Quality Rater
- Assistant Store Manager I
- Customer Service Teammate
Degrees
- Associate of Science
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