activity assistant director of resident engagement resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

  • Planning and coordination
  • Product development
  • Issue and conflict resolution
  • Customer service
  • Relationship building
  • Activity organization
  • Ability to schedule tasks
  • Excellent organizational abilities
  • Ability to budget funds
  • Employee training and development
03/2020 to Current
Activity Assistant/Director of Resident Engagement Solstice Sunglasses Merrimack, NH,
  • Led engaging individual and group activities to promote resident involvement.
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
  • Conducted new hire orientations to provide company information, establish performance requirements.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Improved patient outlook and daily living through compassionate care.
  • Spearheaded presentations with finance leaders, providing statistical data utilized in making financial decisions.
  • Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
05/2019 to 02/2020
Key Holder Dixon Valve Pewaukee, WI,
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
12/2017 to 05/2019
Administrative Assistant Spherion Staffing LLC City, STATE,
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
08/2015 to 12/2017
Personal Care Associate/Medication Technician Country Meadows Retirement Communities City, STATE,
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted with meal planning to meet nutritional plans.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Recorded client status progress and challenges in logbooks and reports.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Engaged client in physical and mental activities to sustain quality of life.
Education and Training
Expected in 2012 to to
High school:
Linganore High School - Frederick, MD
Activities and Honors
  • CPR - [Jul 2020- Jul 2021]

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Resume Overview

School Attended

  • Linganore High School

Job Titles Held:

  • Activity Assistant/Director of Resident Engagement
  • Key Holder
  • Administrative Assistant
  • Personal Care Associate/Medication Technician


  • High school

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