Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Planning and coordination
Product development
Issue and conflict resolution
Customer service
Relationship building
Activity organization
Ability to schedule tasks
Excellent organizational abilities
Ability to budget funds
Employee training and development
Experience
Activity Assistant/Director of Resident Engagement, 03/2020 - Current Solstice Sunglasses – Merrimack, NH,
Led engaging individual and group activities to promote resident involvement.
Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
Conducted new hire orientations to provide company information, establish performance requirements.
Engaged client in physical and mental activities to sustain quality of life.
Improved patient outlook and daily living through compassionate care.
Spearheaded presentations with finance leaders, providing statistical data utilized in making financial decisions.
Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Personal Care Associate/Medication Technician, 08/2015 - 12/2017 Country Meadows Retirement Communities – City, STATE,
Worked with supervisory medical staff to review cases and improve care.
Assisted with meal planning to meet nutritional plans.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Recorded client status progress and challenges in logbooks and reports.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
Facilitated best care by developing strong and trusting rapport with patient.
Engaged client in physical and mental activities to sustain quality of life.
Education and Training
High school: , Expected in 2012 - Linganore High School - Frederick, MD GPA:
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School Attended
Linganore High School
Job Titles Held:
Activity Assistant/Director of Resident Engagement
