Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements. Detail-oriented bringing over 3 years of experience in banking and customer service. Proficient in counting currency and coin, and promoting client loyalty. Excellent verbal and written communication skills combined with open and upbeat nature.
Skills
Supervised Customer Service Reps in Call Center
AS 400, Genesys, FDR System, Western Union, Quality Monitoring
Excellent Customer Service Skills and a great team player
Passionate about assisting customers with issues
Energetic and enthusiastic
Managed conflict mediation handling irate calls
Inbound and outbound calls
Multitasker and problem solver
Ten key adding machine
Experience
07/2014 to 02/2020
Activity AssistantBenchmark Senior Living – Danbury, CT,
Gathered, prepared, and operated all equipment and supplies necessary for planned activities.
Facilitated daily chair exercises.
Engaged residents with lower performance memory limitations to increase participation during activities.
Used diverse strategies, including one-on-one time and small groups to engage residents.
Utilized residents demographics and preferences in order to develop enjoyable activity plans.
Assisted with transporting and escorting residents to and from lunch outings, parks, gardens, live entertainment, planetariums, money museum, and taking quilts made by the residents to the Children's Hospital, etc.
02/2012 to 07/2014
Sales AssociateMondelez International, Inc. – Bennett, CO,
Delivered exceptional customer service to maintain customer retention.
Greeted customers, suggested shoes, explained promotions, scanned and tagged shoes, and facilitated sales.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers by checking inventory for items at other locations.
Built and maintained effective relationships with co-workers and management to drive team success.
12/2010 to 03/2011
Licensed Healthcare Customer Service Rep.Allied Staffing – City, STATE,
Answered inbound calls in a call center regarding health insurance during open enrollment for 3 seasons; November 2008-March 2009, December 2009-March 2010, & December 2010-March 2011.
Handled client inquiries with exceptional professionalism and enthusiasm.
Utilized active listening and communication skills to address customer inquiries.
Clarified different health insurance plans to assist customers in selecting a plan according to their needs.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Achieved great quality assurance.
Sep to Nov
Part-Time Bank TellerBarnett Bank – City, STATE,
Welcomed customers and offered pleasant service during entire transaction.
Conducted account transactions for customers, including ordering checks and placing stop payment orders.
Responded and assisted customers with account inquiries and updates.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Reconciled cash and checks against computer records at end of shift.
Entered transactions into computer and issued customer receipts.
Directed specific questions to appropriate branch personnel.
Maintained confidentiality of bank records and client information.
Education and Training
Expected in 06/1977 to to
High School Diploma: Atlantic High School - Delray Beach, FL GPA:
College Preparatory
Expected in 12/1984 to to
Associate of Arts: Nursing Palm Beach Junior College - Lake Worth, FL, GPA:
Physical Science, Chemistry, Anatomy & Physiology, Anatomy & Physiology/Lab, Biology, Microbiology & Lab, and general studies.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.