Activity Aide Resume Example

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Sold various products by explaining unique features and educating customers on proper application.
• Prepared cash deposits up to $5,000+ with zero discrepancies.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Negotiated and closed deals with minimal oversight.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Offered product and service consultations and employed upselling techniques.
• Processed orders through system and coordinated product deliveries.
• Helped customers sign up for loyalty programs and submitted completed paperwork.
• Educated customers on product and service offerings.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Recommended merchandise to customers based on needs and preferences.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Kept customer and system account information accurate and current to support timely resolutions for all concerns.
• Documented customer inquiries and feedback, including service delivery suggestions, in company database.
• Documented conversations with customers to track requests, problems and solutions.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Processed customer account changes.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Addressed customer inquiries and resolved complaints.
• Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
• Achieved high sales percentage with consultative, value-focused customer service approach.
• Managed multiple projects and tasks simultaneously while managing client expectations.
• Maintained professionality and efficiency while working closely with leadership.
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
• Established membership loyalty, executing flawless customer retail account management.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Ensured compliance with regulations governing daycare operations.
• Secured indoor and outdoor premises to protect children under care.
• Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
• Cared for up to six children ranging in age from 1 year to 8 years of age.
• Enforced rules to teach manners and maintain safe environment.
• Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
• Kept children safe and secure at all times.
• Communicated with parents or guardians about daily activities, behaviors and upcoming events.
• Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

• Kept office records organized and supplies well-stocked for optimal team performance.
• Produced professional and error-free letters, presentations and spreadsheets.
• Created reports and other types of documentation, which often contained sensitive and confidential data.
• Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
• Worked easily with office programs such as Microsoft Office and Microsoft Excel to carry out daily team clerical needs.