Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • For 2.5 years I was the fundraiser chair the Colorado State Board of Activity Professionals
  • Employee of the month 6 times at Garden Terrace. Most nominations by any employee.
  • Achieved promotions from every employer

  • CPR Certification
  • Service Documentation
  • Caring Companionship
  • Critical Thinking
  • Time Management
  • Clear Communication
  • Spreadsheet Tracking
  • Personal Service
  • Social Perceptiveness
  • Client Records Management
  • Needs Assessment
  • Supportive Personality
  • Attentive to People
  • Relationship Building
  • Laptop and Tablet Operation
  • Documentation and Recordkeeping
  • Word Processing
Work History
Activities/Personal Care Assistant, 11/2010 - 05/2021
Behavior Health Network Greenfield, MA,
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Planned activities to encourage movement, stretching and strength building.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or Claires.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Receptionist, 07/2010 - 11/2010
Troon Golf, L.L.C. Munds Park, AZ,
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered and quickly redirected large volume of calls on central system.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
Restaurant Bar Manager, 02/2004 - 07/2010
Landry's Plano, TX,
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Generated higher ticket averages by training employees on suggestive upselling techniques.
  • Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Controlled purchases and inventory by negotiating prices and contracts with vendors.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Led and directed team members on effective methods, operations and procedures.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
Server/Bartender, 02/2004 - 12/2008
Applebee's Neighborhood Grill & Bar City, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees.
  • Supported needs of wait staff who attended to specific needs of countless customers daily.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Served alcoholic and non-alcoholic beverages and offered refills.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant.
High School Diploma: , Expected in 06/1988
Camelback High School - Phoenix, AZ
  • Dementia Certifications & Training

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School Attended

  • Camelback High School

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  • Activities/Personal Care Assistant
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  • High School Diploma

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