Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Accomplishments
  • For 2.5 years I was the fundraiser chair the Colorado State Board of Activity Professionals
  • Employee of the month 6 times at Garden Terrace. Most nominations by any employee.
  • Achieved promotions from every employer


Skills
  • CPR Certification
  • Service Documentation
  • Caring Companionship
  • Critical Thinking
  • Time Management
  • Clear Communication
  • Spreadsheet Tracking
  • Personal Service
  • Social Perceptiveness
  • Client Records Management
  • Needs Assessment
  • Supportive Personality
  • Attentive to People
  • Relationship Building
  • Laptop and Tablet Operation
  • Documentation and Recordkeeping
  • Word Processing
Work History
Activities/Personal Care Assistant, 11/2010 - 05/2021
Behavior Health Network Greenfield, MA,
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Planned activities to encourage movement, stretching and strength building.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Remained alert to problems or health issues of clients and competently responded.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or Claires.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Receptionist, 07/2010 - 11/2010
Troon Golf, L.L.C. Munds Park, AZ,
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered and quickly redirected large volume of calls on central system.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
Restaurant Bar Manager, 02/2004 - 07/2010
Landry's Plano, TX,
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Generated higher ticket averages by training employees on suggestive upselling techniques.
  • Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Controlled purchases and inventory by negotiating prices and contracts with vendors.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Led and directed team members on effective methods, operations and procedures.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
Server/Bartender, 02/2004 - 12/2008
Applebee's Neighborhood Grill & Bar City, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Answered customers' questions, recommended items and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees.
  • Supported needs of wait staff who attended to specific needs of countless customers daily.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Served alcoholic and non-alcoholic beverages and offered refills.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Asked customers for feedback, solved problems, provided additional items throughout meal.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant.
Education
High School Diploma: , Expected in 06/1988
-
Camelback High School - Phoenix, AZ
GPA:
Certifications
  • Dementia Certifications & Training

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good

resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Camelback High School

Job Titles Held:

  • Activities/Personal Care Assistant
  • Receptionist
  • Restaurant Bar Manager
  • Server/Bartender

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: