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Activities Director Resume Example

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ACTIVITIES DIRECTOR
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise. Astute Administrative Assistant focused on optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of all information. Skilled in researching and resolving discrepancies. Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Work History
Company Name- Activities Director
City, State09/2018 - Current
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
  • Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
  • Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
  • Employed professional counseling methods and treatments to drive development of independence in daily living activities among program participants.
  • Created individualized treatment programs in collaboration with physicians and recommended specialist referrals.
  • Worked closely with caregivers and relatives of patients to explain treatment plans, objectives and expected outcomes.
  • Responded to all resident/family inquiries thoroughly and professionally.
  • Gathered sensitive information to update resident profiles and help with appeals process.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Documented all resident/family inquiries and comments thoroughly and quickly.
  • Handled all resident relations issues in a gracious manner and in accordance with company policies.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Used time efficiently when not serving residents, including folding clothes and cleaning out fitting rooms.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
Company Name- Breastfeeding Counselor
City, State09/2016 - 10/2018
  • Taught health education classes for community workers and members of public.
  • Provided expertise for clinical support and services such as WIC.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Assisted with development of improved seminars and training materials.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Identified process improvements in day-to-day functioning of department.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Promoted available resources and connected individuals with services.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Company Name- File Clerk/ Receptionist
City, State04/2014 - 09/2016
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
  • Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
  • Implemented improvements to file systems and procedures.
  • Trained junior staff on department procedures.
  • Maintained physical and computer-based filing systems.
  • Wrote documents outlining file management protocols.
  • Examined, categorized and sorted incoming documents.
  • Responded to internal and external requests for information.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created detailed expense reports and requests for capital expenditures.
  • Prepared meeting minutes and edited proposals, project punchlist, transmittals and memorandums for organizational support.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Skills

Hollander Senior Living- Atlanta GA

Activities Director

08/2018-CURRENT

  • Resident support
  • Engaged residents through events, small groups and personal
  • Schedule management attention.
  • Event coordination
  • Coordinated off-site activities and accompanied residents
  • Recordkeeping skills throughout excursions.
  • Enrichment program development plans.
  • Evaluated supplies and requested purchases to meet activity needs
  • Promoted an exceptional quality of life for all residents.
  • Team liaison
  • Maintained master calendar and all relevant records.
  • Documented preferences and helped develop relevant activities.
  • Energetic personality
  • Maintained activities areas in a clean, neat and organized
  • Budget and records management fashion.
  • Scheduled movies, entertainment and other special events.
  • Highly motivating
  • Helped residents build and maintain interpersonal relationships,
  • Social skills, mental abilities and confidence.
  • Implemented marketing strategies which resulted in 12% growth

Hamilton County Health Department-Chattanooga,TN

Breastfeeding Counselor

05/2016-07/2018

  • Performed initial client assessment and analysis to begin
  • Research process.
  • Answered average of twelve calls, emails and faxes per day,
  • Addressing client inquiries, solving problems and providing
  • Breastfeeding information.
  • Entered details such as account information and call logs into
  • The computer system.
  • Analyzed departmental documents for appropriate distribution
  • And filing.
  • Budget, com, interpersonal, client, customer service, Event coordination, special events, fashion, fast, faxes, filing, Inventory, Director, marketing strategies, Memory, nt, neat, Newsletter, organizational, project management, quality, research
  • Patient evaluations
  • Community outreach
  • Prevention strategies
  • Research abilities
  • Program support
  • Health education classes
  • Relationship development
  • Team management
  • Digital file organization
  • Data logging
  • Invoicing support
  • Archive management

Leitner, Williams, Dooley, and Napolitan PLLC- Chattanooga, TN

File Clerk/Receptionist

05/2014-05/2016

  • Switchboard operation
  • Typing speed 45 WPM
  • Executive calendars
  • Editing and proofreading
  • Document filing
  • Efficient multi-tasker
  • Spreadsheets
  • Project organization
  • Process improvement
  • Business operations
  • Meticulous attention to detail
  • Financial records
  • File/records maintenance
  • Document scanning
  • Microsoft Excel expertise
  • Report generation
  • General office functions
  • Organizational skills
  • Corporate Communications
  • Time management
  • Accounts Payable
  • Microsoft Office
  • Business correspondence
Education
East Tennessee State UniversityCity, StateBachelor of Science: Public Health
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Resume Overview

School Attended

  • East Tennessee State University

Job Titles Held:

  • Activities Director
  • Breastfeeding Counselor
  • File Clerk/ Receptionist

Degrees

  • Bachelor of Science : Public Health

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