Sympathetic Activity Director with a passion for conducting recreational and therapeutic activities to improve the mental, social and emotional endurance of residents. Superb understanding of skill-based programs and activities for residents.
Friendly and enthusiastic able to consistently meet customer service satisfaction goals.
Experienced Collections Specialist bringing some success in sales and service positions. Eager to take on new role with long-term growth and adClairement potential.
Responsible and detail oriented.
Desire to learn the many dynamics of job related skills and task
Skills
Event planning experience
Activity organization
Organizational skills
Activity planning
Safety standards and protocols
Motivated team player
Consistently meets sales goals
Personable
Client relations strength
Employee relations
Positive and friendly
Money handling abilities
Customer-oriented
Active listening skills
Strong interpersonal skills
Goal-oriented
Credit card processing
Computer literate
Quick learner
Credit card transactions
Work History
05/2019 to 10/2019
ACTIVITIES DIRECTORSunrise Senior Living – Carrollwood, FL,
Arranged recreational program, including speakers, games, arts and crafts, socials, church, movies, and karaoke.
Performed assessments on activity programs to determine what specific activities were suitable.
Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
Developed monthly life enrichment calendar and published electronically and in print.
Factored-in abilities, needs and interests of participants in development of events and programs.
Planned activities schedule for assigned group
Coordinated and lead activities for small groups of recreational users.
Enhanced activity strategies to help users of different ability levels engage in activities.
Managed scheduled events to maximize activities and attendance.
Supported safety of all individuals with disciplined enforcement of consistent policies.
Provided clear instruction to activity and program participants to ensure fun and safety.
Planned shopping trips as well as taking orders from residents and shopped for them.
Completed assessments and PELI's on each individual resident of the facility
State, Federal, and Health Department inspections.
Administration team and meetings
Communicated daily with all staff and family members
05/2018 to 01/2019
Internal CollectionsErickson Living – Springfield, VA,
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Resolved challenging situations with friendly but firm strategies.
Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
Processed payments and contracts on accounts.
Counseled debtors on payment options and arranged installment agreements.
Researched, analyzed and settled disputes per week.
Negotiated to collect balance in full.
Achieved monthly goals of number of accounts and monetary amount through effective use of skills.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Performed targeted collections on past due accounts aged over 90 days.
Applied and processed payments
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
10/2015 to 08/2017
Activites AssistantConcord Nursing And Rehabilitation – City, STATE,
Coordinated and lead activities for small groups of recreational users.
Scheduled movies, entertainment and other special events.
Evaluated supplies and requested purchases to meet activity plans.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
Engaged residents through events, small groups and personal attention.
Documented preferences and helped develop relevant activities.
Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
Maintained resident charting records.
Planned and conducted community activities such as the Annual Flower Sale, Car Show, Bake Sales, etc.
Factored-in abilities, needs and interests of participants in development of events and programs.
Provided clear instruction to activity and program participants to ensure fun and safety.
Provided services in the beauty shop for residents
Conducted one on one visits with residents
Communication with staff and family members
Coordinated and led activities for both small and large groups.
Kept athletic and games equipment and facilities organized and maintained.
Escorted program participants to and from activities and on field trips.
Education
Expected in 06/1993
High School Diploma: Boyd County High School - Ashland, KY GPA:
Expected in
: Medical Office Daymar College - New Boston - Portsmouth, OH GPA:
Expected in 10/2015
State Certification: Cosmetology Paramount Beauty Academy - Portsmouth, OH GPA:
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