Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Sympathetic Activity Director with a passion for conducting recreational and therapeutic activities to improve the mental, social and emotional endurance of residents. Superb understanding of skill-based programs and activities for residents.

Friendly and enthusiastic able to consistently meet customer service satisfaction goals.

Experienced Collections Specialist bringing some success in sales and service positions. Eager to take on new role with long-term growth and adClairement potential.

Responsible and detail oriented.

Desire to learn the many dynamics of job related skills and task

Skills
  • Event planning experience
  • Activity organization
  • Organizational skills
  • Activity planning
  • Safety standards and protocols
  • Motivated team player
  • Consistently meets sales goals
  • Personable
  • Client relations strength
  • Employee relations
  • Positive and friendly
  • Money handling abilities
  • Customer-oriented
  • Active listening skills
  • Strong interpersonal skills
  • Goal-oriented
  • Credit card processing
  • Computer literate
  • Quick learner
  • Credit card transactions
Work History
05/2019 to 10/2019
ACTIVITIES DIRECTOR Sunrise Senior Living Carrollwood, FL,
  • Arranged recreational program, including speakers, games, arts and crafts, socials, church, movies, and karaoke.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Planned activities schedule for assigned group
  • Coordinated and lead activities for small groups of recreational users.
  • Enhanced activity strategies to help users of different ability levels engage in activities.
  • Managed scheduled events to maximize activities and attendance.
  • Supported safety of all individuals with disciplined enforcement of consistent policies.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
  • Planned shopping trips as well as taking orders from residents and shopped for them.
  • Completed assessments and PELI's on each individual resident of the facility
  • State, Federal, and Health Department inspections.
  • Administration team and meetings
  • Communicated daily with all staff and family members
05/2018 to 01/2019
Internal Collections Erickson Living Springfield, VA,
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Resolved challenging situations with friendly but firm strategies.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched, analyzed and settled disputes per week.
  • Negotiated to collect balance in full.
  • Achieved monthly goals of number of accounts and monetary amount through effective use of skills.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Performed targeted collections on past due accounts aged over 90 days.
  • Applied and processed payments
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
10/2015 to 08/2017
Activites Assistant Concord Nursing And Rehabilitation City, STATE,
  • Coordinated and lead activities for small groups of recreational users.
  • Scheduled movies, entertainment and other special events.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Engaged residents through events, small groups and personal attention.
  • Documented preferences and helped develop relevant activities.
  • Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Maintained resident charting records.
  • Planned and conducted community activities such as the Annual Flower Sale, Car Show, Bake Sales, etc.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
  • Provided services in the beauty shop for residents
  • Conducted one on one visits with residents
  • Communication with staff and family members
  • Coordinated and led activities for both small and large groups.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Escorted program participants to and from activities and on field trips.
Education
Expected in 06/1993
High School Diploma:
Boyd County High School - Ashland, KY
GPA:
Expected in
: Medical Office
Daymar College - New Boston - Portsmouth, OH
GPA:
Expected in 10/2015
State Certification: Cosmetology
Paramount Beauty Academy - Portsmouth, OH
GPA:

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Resume Overview

School Attended

  • Boyd County High School
  • Daymar College - New Boston
  • Paramount Beauty Academy

Job Titles Held:

  • ACTIVITIES DIRECTOR
  • Internal Collections
  • Activites Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)
  • State Certification

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